Technology management occupations Work, Jobs in Wickham, Brk (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Product Analyst (Finance Applications)
BCA —Hook
- £50,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Product management
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Project Manager
Archangel Lightworks —Oxford
- Full-time
- Project management
- Agile
- Annual leave
- Work from home
Quick apply
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
Project Coordinator Team Leader
Netteam tX —Newbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Project management
- In-person
Quick apply
13d
Product Owner
System C —Oxford
- Full-time
Delivery Project Manager (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
- English
IT Project Manager
University of Oxford —Oxford
- £39,424 - £51,983 a year
- Annual leave
9d
Product Manager
System C —Oxford
- Full-time
- Mentoring
Project Manager
Penningtons Manches Cooper LLP —Basingstoke
- Full-time
- Project management
- Presentation skills
3d
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
VodafoneThree - Programme Manager - Infra & Decomm
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
9d
SACM and Obsolescence Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
11d
Head of Digital Management
Thames Water Utilites —Reading
- Up to £115,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
- Annual leave
9d
VodafoneThree - Programme Manager - Partnerships
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
8d
Snr Mgr Dig Workplace Foundations
Vodafone —Newbury
- Full-time
- Microsoft Access
- IT
IT Manager
turn IT on —Reading
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
VodafoneThree - Programme Manager - CSI & Innovation
Vodafone —Newbury
- Full-time
- Hybrid work
- Agile
- Employee discount
9d
IT Transformation Director - Fixed Term
Astroscale —Didcot
- Hybrid work
- Mentoring
- Software development
- IT
- Life insurance
- Sick pay

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technology management occupations jobs near wickham, brk

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in wickham, brk

Helpdesk Manager (Telecoms)

IT Service Delivery Manager

Product Analyst (Finance Applications)

Project Manager

Technical Delivery Manager

Project Coordinator Team Leader

Product Owner

Delivery Project Manager (DataCosmos)

IT Project Manager

Product Manager

Project Manager

Senior IT Service Desk Engineer

VodafoneThree - Programme Manager - Infra & Decomm

SACM and Obsolescence Manager

Head of Digital Management

VodafoneThree - Programme Manager - Partnerships

Snr Mgr Dig Workplace Foundations

IT Manager

VodafoneThree - Programme Manager - CSI & Innovation

IT Transformation Director - Fixed Term

I want to receive the latest job alerts for technology management occupations in wickham, brk

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