Performance improvement specialist Work, Jobs in Wickhampton, Nfk (with Salaries)

Motor Claims Training and Audit Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Maths
- Continuous improvement
Quick apply
9d
Senior Customer Service Advisor - Part Time
Barclays —Lowestoft
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Lung Cancer Screening (LCS) Senior Project Manager
Norfolk Primary Care CIC —Norwich
- £57,528 - £64,750 a year
- Part-time
- Hybrid work
- Research
- Master's degree
- Continuous improvement
- Employee discount
Quick apply
8d
SPoC Operational Hub Coordinator
East of England Community Health and Care NHS Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
6d
Property Improvements Project Manager - Fixed Term Contract
Orbit Group —Norwich
- £39,682 - £48,500 a year
- Project management
- Travel
- Contracts
Project Manager
OEG Offshore Technology Ltd —Lowestoft
- From £40,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
8d
Product Line Specialist
Amcor —Beccles
- Full-time
- Marketing
- Engineering
- English
Planning Analyst, UK & Europe - Hybrid- Fulltime
Angling Direct —Rackheath
- Up to £31,000 a year
- Full-time
- Hybrid work
- Merchandising
- Analysis skills
- Business
- Employee discount
Quick apply
Project Manager - Offshore Renewables
RMi Engineering Ltd —Lowestoft
- Full-time
- Management
- Continuous improvement
- Travel
Quick apply
Service Technician
NOV Inc. —Great Yarmouth
- Full-time
- Schematics
- Computer literacy
- Maintenance
Senior Planner - Development Management
Norwich City Council —Norwich
- £48,226 - £51,356 a year
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
12d
Supplier Engagement Specialist
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- In-person
Quick apply
2d
Principal Test Engineer
API Microelectronics Ltd. —Great Yarmouth
- Continuous improvement
- No degree
- Quality control
Quick apply
13d
Senior Project Manager
United Infrastructure —Bacton
- Full-time
- Contracts
- Construction experience
- Budgeting
Quick apply
Senior Contracts Advisor
Acteon Group Ltd. —Great Yarmouth
- Full-time
- Master's degree
- Analysis skills
- Travel
Production Engineering & Test Manager
API Microelectronics Ltd. —Great Yarmouth
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
Quick apply
6d
Test & Commissioning Engineer
Proserv —Great Yarmouth
- Schematics
- Continuous improvement
- Travel
- Annual leave
Quick apply
New Product Introduction (NPI) Engineer - Microcircuit Modules
API Microelectronics Ltd. —Great Yarmouth
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Project Manager
Mace —Norwich
- Full-time
- Hybrid work
- Contracts
- Construction experience
13d
Customer Services Assistant
Huws Gray —Diss
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply

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performance improvement specialist jobs near wickhampton, nfk

Motor Claims Training and Audit Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year
9 days ago

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Financial Conduct Authority guidelines
Coaching
Mentoring junior staff
Compliance audits
Microsoft Office Suite
Numeracy
Learning quality assurance auditing
Maths
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
Mentoring
Data analytics
Organisational skills
Management reporting
Professional development mentoring
Training & development
Learning and development experience
Internal quality assurance

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

performance improvement specialist jobs in wickhampton, nfk

Motor Claims Training and Audit Specialist

Senior Customer Service Advisor - Part Time

Lung Cancer Screening (LCS) Senior Project Manager

SPoC Operational Hub Coordinator

Property Improvements Project Manager - Fixed Term Contract

Project Manager

Product Line Specialist

Planning Analyst, UK & Europe - Hybrid- Fulltime

Project Manager - Offshore Renewables

Service Technician

Senior Planner - Development Management

Supplier Engagement Specialist

Principal Test Engineer

Senior Project Manager

Senior Contracts Advisor

Production Engineering & Test Manager

Test & Commissioning Engineer

New Product Introduction (NPI) Engineer - Microcircuit Modules

Project Manager

Customer Services Assistant

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