Debt relief & collection occupations Work, Jobs in Wickwar, Gls (with Salaries)

B2B Collections Assistant
Ecotricity —Stroud
- £25,550 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Store discount
Quick apply
Field Agent
Conexus Recovery and Field Services —Gloucester
- £30,853.80 a year
- Full-time
- Travel
- Business
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Vulnerability Support Specialist
The Vulnerability Partnership —Bristol
- From £26,000 a year
- Full-time
- Bilingual
- English
- Data entry
- Paid training
- Health & wellbeing programme
Quick apply
3d
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —Bristol
- £2,346 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
12d
Field Agent / Warrant Officer
Resolvecall —Bristol
- £28,157.09 - £39,237.09 a year
- Full-time
- Bachelor's degree
- Data entry
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Credit Controller - Hybrid Working
TrustFord —Bristol
- £13.52 an hour
- Hybrid work
- Spanish
- Hotel
- Annual leave
- Employee discount
Credit Controller
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Financial services
- Negotiation
- Annual leave
- Employee assistance programme
8d
Senior Credit Controller
Streets Accountants —Bristol
- £25,000 - £30,000 a year
- Microsoft Excel
- Free parking
- Flexitime
Quick apply
Credit Controller
DAS UK Group —Bristol
- Microsoft Word
- Microsoft Outlook
- Organisational skills
5d
Commercial Debt Strategic Manager
Ecotricity Group Limited —Stroud
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Free parking
- Store discount
Quick apply
6d
Commercial Debt Strategic Manager
Ecotricity —Stroud
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Employee discount
Credit Control Team Leader - Hybrid Working
TrustFord —Bristol
- Hybrid work
- Hotel
- Annual leave
- Employee discount
Quick apply

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Field Agent
Conexus Recovery and Field Services —Gloucester
You may also be required to visit customers on behalf of our client at their home address to ‘reconnect’ the customer back to our call centre or the clients…
£30,853.80 a year
Quick apply
4d
Field Agent / Warrant Officer
Resolvecall —Bristol
In this role, you will visit customers to help re-establish communication regarding outstanding payments, support customers in finding suitable solutions, and…
£28,157.09 - £39,237.09 a year
Quick apply

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debt relief & collection occupations jobs near wickwar, gls

B2B Collections Assistant

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time
£25,550 - £30,000 a year

Benefits

Free parking
Casual dress
Store discount
Cycle to work scheme
Discounted or free food
Company pension
Canteen
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Excel
Microsoft Office
Analysis skills
Root cause analysis
Communication skills

Full job description

About The Role

The Commercial Debt SME Assistant will be responsible for the “Small - Medium size Enterprises” (SME) which are businesses whose employees and turnover fall under a specific threshold set by the government. This represents the most considerable proportion (83%) of customer accounts within the Commercial Portfolio at present.

This role requires proven experience in managing SME Commercial Energy Debt, this is critical to our ongoing success. Reporting directly to the Commercial Debt SME Team Leader, you will be responsible for carrying out all SME commercial debt management activities whilst maximizing cash collections and minimizing bad debt. Working closely with B2B colleagues across the department. All within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service.

For this role, you'll need to be based within a reasonable distance of our office in Stroud, Gloucestershire, as the role requires a minimum office presence of three days per week in line with the agreed hybrid working rota.

What you will do…

Ensure that inbound & outbound calls are handled in line with agreed quality and productivity related KPI’s.
Meet Dunning requirements against targets and individual KPI’s.
Ensure that SME customer base remains compliant with industry regulations i.e., Micro business customers, refund procedures, standards of conduct associated to debt.
Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
You will resolve queries from internal and external customers within specified timescales through multiple communication channels.
Preparation of accounts for handover to the Escalations Team ensuring data is accurate.
Meet set KPI’s for performance of SME debt targets.
Communicate and negotiate payment plans with customers for both the customer and the business to ensure a fair outcome.
Manage our approach to vulnerability and affordability ensuring we are treating our customers fairly and in line with our regulatory requirements.
Identify, manage, and escalate where necessary (to the Escalations Team) SME customers who are considered high risk or delinquent.
Working closely alongside the business and peers to ensure all key business workstreams (Wi’s) & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

About You

Previous experience working in a Collections environment, ideally from an Energy background.
Working within Commercial Debt you will be multiskilled and flexible. Adapting to fluctuating workloads in a fast-paced environment.
You will have numerate and analytical skills to be able to perform root cause analysis.
Enthusiastic about people and helping our customers.
Excellent listening skills and verbal and written communication skills.
Ability to organise own workload and multiple priorities, ability to work under own initiative.
Be Team Player and demonstrate the appropriate behaviours.
Intermediate excel skills required.
You will be a competent in using all other Microsoft Office packages.
Maintain a positive learning environment that empowers and develops you and your colleagues.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £25,550.00-£30,000.00 per year

Benefits:

Bereavement leave
Canteen
Casual dress
Company events
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount

Application question(s):

Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office?
Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

debt relief & collection occupations jobs in wickwar, gls

B2B Collections Assistant

Field Agent

Vulnerability Support Specialist

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Field Agent / Warrant Officer

Credit Controller - Hybrid Working

Credit Controller

Senior Credit Controller

Credit Controller

Commercial Debt Strategic Manager

Commercial Debt Strategic Manager

Credit Control Team Leader - Hybrid Working

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