helpdesk coordinator Work, Jobs in widnes, chs (with Salaries)

Helpdesk Coordinator
United Infrastructure —Great Sankey
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
Technical Coordinator
Compliance Chain —Liverpool
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Engineering Coordinator
Sodexo —Liverpool
- Up to £35,000 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
12d
FM Helpdesk Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Facilities Coordinator - 101 Old Hall Street, Liverpool, UK
CBRE —Liverpool
- Full-time
Enrolment Co-ordinator - Kids Planet Central Support
Kids Planet Nurseries —Knutsford
- Communication skills
- Time management
Facilities Management Coordinator Apprentice
UNIVERSITY OF BOLTON —Manchester
- Full-time
Quick apply
13d
Office Coordinator
Bibby Financial Services —Salford
- £26,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
2d
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Communication skills
- Free parking
- Annual leave
13h
Operational Programme Manager
Manchester University NHS Foundation Trust —Manchester
- £55,690 - £62,682 a year
- Full-time
- University
- Driving
- AI
5d

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helpdesk coordinator jobs near widnes, chs

Helpdesk Coordinator

United Infrastructure -
Great Sankey

Quick apply

Job details

Full-time

Benefits

Health & wellbeing programme
Cycle to work scheme
Company pension
Life insurance
On-site parking

Qualifications

Microsoft Excel
Facilities management
Microsoft Office
Communication skills
A Level

Full job description

Company Description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas:

Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Job Description

The Helpdesk Coordinator is responsible for managing incoming service requests, coordinating work orders, and supporting operational delivery teams to ensure services are delivered efficiently and in line with client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role requires strong communication, organisation, and problem-solving skills to ensure all tasks are logged accurately, prioritised correctly, and progressed through the appropriate channels.

The role operates in accordance with company policies, procedures, and health and safety legislation while maintaining a high standard of customer service and professionalism.

This role operates on a day shift from 7:00 AM to 7:00 PM following a 2/2/3 rotation schedule: 2 days in, 2 days off, 3 days in, 2 days off, 2 days in, 3 days off.

Key Responsibilities

Ensure all duties are carried out in compliance with company policies, procedures, and health and safety regulations.
Deliver tasks professionally to meet both client expectations and organisational service standards.
Support the delivery of services in line with contractual SLAs and KPIs.
Work collaboratively with operational delivery teams and management to ensure smooth service delivery.
Provide administrative and operational support across the helpdesk function as required.
Manage all incoming client telephone calls, ensuring enquiries and service requests are handled efficiently.
Monitor and manage shared helpdesk mailboxes, responding to and actioning requests in a timely manner.
Process and manage incoming work orders through the CAFM system, ensuring accurate triage and correct allocation.
Ensure work orders are logged accurately the first time by confirming scope, clarifying missing information, and gathering required details.
Raise follow-up tasks following Planned Preventative Maintenance (PPM) visits and allocate them to the appropriate departments for action.
Maintain clear and professional communication with clients, members of the public, engineers, and internal teams.
Support operational and management teams with administrative tasks and service coordination.
Ensure all service requests are issued to the appropriate teams promptly to avoid delays to planning and delivery SLAs.
Handle front-line client escalations, ensuring issues are resolved or escalated appropriately.
Provide updates and regular communication to stakeholders regarding escalations, service requests, and ongoing works.
Carry out additional duties as required by the Line Manager in line with the level of the role.

Qualifications

Intermediate Microsoft Excel skills.
Experience using CAFM system.
Previous experience in a planning, coordination, or helpdesk role using internal business systems and Microsoft Office tools.
Knowledge of Facilities Management and Hard Services sectors is desirable.
Educated to A-Level standard or equivalent (desirable).

Additional Information

2-2-3 Panama shift 7/7 working days
Generous holiday allowance
Bike to work scheme
Company pension
Life insurance
Health Cash Plan
On site parking
Wellness programmes

Quick apply

Refine Your Search

helpdesk coordinator jobs in widnes, chs

Helpdesk Coordinator

Technical Coordinator

Engineering Coordinator

FM Helpdesk Coordinator

Facilities Coordinator - 101 Old Hall Street, Liverpool, UK

Enrolment Co-ordinator - Kids Planet Central Support

Facilities Management Coordinator Apprentice

Office Coordinator

Service Coordinator

Operational Programme Manager

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