Complaint handler Work, Jobs in Widnes (with Salaries)

Case Handler
Pinnacle Group —Liverpool
- £27,842 a year
- Full-time
- Hybrid work
- Case management
- Annual leave
- Employee assistance programme
Quick apply
Personal Lines Account Handler
Brown & Brown Europe —Crewe
- Full-time
- Sales
- Customer service
- In-person
- Employee stock purchase plan
- Employee discount
Quick apply
22h
Complaint Handler
Oodle Finance —Manchester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
PALS Advisor
Countess of Chester Hospital NHS Foundation Trust —Chester
- £28,392 - £31,157 a year
- Full-time
- Data entry
3d
Bank Call Handler
Sanctuary Supported Living —Blacon
- £13.76 an hour
- Customer service
Quick apply
2d
Claims Handler Apprentice
The Granite Group —Liverpool
- £19,148 - £26,938 a year
- Full-time
- Communication skills
Quick apply
11d
Complaints Handler
CarFinance247 —Manchester
- £28,000 - £30,000 a year
- No weekends
- Analysis skills
- Communication skills
- Negotiation
Quick apply
11d
Complaints Handler
Teleperformance —Manchester
- From £26,442 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Casualty Technical Sensitive Claims Handler
Benefact Group —Manchester
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Paralegal (Graduate)
CEL Solicitors —Liverpool
- £23,132 - £26,600 a year
- Bar
- Communication skills
- Annual leave
- Work from home
Quick apply
12d
Compliance Executive
Express Solicitors —Manchester
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- Analysis skills
- Employee assistance programme
Call Handler / Hospitality
Total Training Provision —Birkenhead
- £22,000 - £26,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
Quick apply
Account Executive
JMG Group —Liverpool
- Full-time
- Customer service
- IT
Quick apply
Litigation Lawyer
Jackson Lees Group —Liverpool
- Full-time
- Organisational skills
- Time management
- Employee assistance programme
- Referral programme
Bar and Events Supervisor
Hotel Anfield —Liverpool
- From £13.71 an hour
- Part-time
- Bar
- Management
- Hotel
Quick apply

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Customer Service Advisor
Pinnacle Group —Liverpool
Your responsibilities will include handling inbound and outbound calls , providing assistance to customers complaints and/or queries and ensuring accurate…
£26,227.50 a year
Quick apply
10d
VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
You must be empathetic, customer-centric, and possess a high degree of emotional intelligence, as you will be dealing with vulnerable customers on occasion.

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Case Handler

Pinnacle Group -
Liverpool

Quick apply

Job details

Full-time
£27,842 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Case management

Full job description

Job Introduction

Pinnacle Group are looking for a Case Handler to provide support to the team to ensure the delivery of a consistent, customer focused service. In this role you will manage a caseload of service families who need wrap around care, providing daily check ins, regular updates and acting as a point of contact throughout their case management experience. Responsibilities include managing cases through to completion, attending meetings with RAMS providers to gain further insight into individual cases.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

This is a full-time, hybrid role requiring 2 days in the office on Mondays and Wednesdays. The role is Monday-Friday 8.30am-4.30pm.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

Reviewing submissions to the case management inbox and retrieving data from shared systems to collate a background narrative to present to RAMS counterparts.
Consistently communicating with families throughout the lifespan of their case with case management, scheduling regular check ins and reaching out where there has been progression with their case.
Running reports from NEC to aid proactive case addition
Acting as an advocate for service families experiencing the impact of case management.
Monitoring the case management inbox and distributing emails according to individual workload.
Exporting data from Defence Share to collate task lists for the team.

Key requirements:

Attention to detail: able to develop and implement multiple consistent processes in line with policy and contract requirements.
Customer Service: able to proactively put the customer first and objectively assess complaint investigations.
Organisation and time management: able to meet multiple deadlines.
Programme management: able to oversee several simultaneous projects, identify dependencies and work collaboratively to deliver objectives.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

complaint handler jobs in widnes

Case Handler

Personal Lines Account Handler

Complaint Handler

PALS Advisor

Bank Call Handler

Claims Handler Apprentice

Complaints Handler

Complaints Handler

Casualty Technical Sensitive Claims Handler

Paralegal (Graduate)

Compliance Executive

Call Handler / Hospitality

Account Executive

Litigation Lawyer

Bar and Events Supervisor

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