Centre manager Work, Jobs in Wigan, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
3d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
3d
Merchandiser - Wigan
Smiths News —Wigan
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
14d
People Operations Manager
OrderYOYO —Manchester
- Up to £50,000 a year
- Analysis skills
- Human resources
Quick apply
2d
General Manager
GAP Group —Manchester
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
Area Manager
Amazon UK Services Ltd. —Haydock
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Senior Customer Journey Product Manager
CAML —Manchester
- £75,000 - £85,000 a year
- Full-time
- Agile
3d
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Neighbourhood & Communities Manager
Regenda Group —Liverpool
- £55,424 a year
- Full-time
- Hybrid work
- Project management
- Negotiation
- Annual leave
- Employee assistance programme
2d
Service Design Transition Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- ERP systems
- Contracts
- Free parking
- Annual leave
Quick apply
7d
Operations System Coordinator
Procter & Gamble —Skelmersdale
- £273 a month
- Full-time
- Microsoft Excel
- Communication skills
- Annual leave
Deputy Manager - Bershka Trafford Centre Manchester
INDITEX —Manchester
- Full-time
- Leadership
- Employee discount
Quick apply
Project Delivery Lead
BAE Systems —Preston
- £67,000 a year
- IT
4d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
14d
Senior Enterprise Services Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- APIs
- Free parking
- Employee assistance programme
Quick apply
Client Services Manager
Staci —Blackburn
- Up to £123,456,789 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
18h
Merchandiser - Ormskirk
Smiths News —Ormskirk
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Referral to Treatment Times (RTT) Tracker
The Clatterbridge Cancer Centre NHS Foundation Trust —Wirral
- £28,392 - £31,157 a year
- Part-time
4d
Culture, Inclusion & Engagement Manager
Albert Kennedy Trust —Manchester
- £39,675 a year
- Full-time
11d

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centre manager jobs near wigan, gtm

Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
3 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

centre manager jobs in wigan, gtm

Journey Analyst

Head of Customer Experience

Merchandiser - Wigan

Head of Field Service Operations (UK & Ireland)

People Operations Manager

General Manager

Area Manager

Senior Customer Journey Product Manager

Senior Customer Service Manager

Neighbourhood & Communities Manager

Service Design Transition Manager

Operations System Coordinator

Deputy Manager - Bershka Trafford Centre Manchester

Project Delivery Lead

Customer Service Manager X2

Senior Enterprise Services Manager

Client Services Manager

Merchandiser - Ormskirk

Referral to Treatment Times (RTT) Tracker

Culture, Inclusion & Engagement Manager

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