Data & technical business analysts Work, Jobs in Wigan, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
20h
DATA ANALYSTS
i5 Solutions Europe Limited —Manchester
- Computer Science
- Data analysis skills
- SQL
Business Analysis Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Bachelor's degree
- Team management
- No degree
- Employee assistance programme
Quick apply
Junior Data Analyst
Runshaw College —Leyland
- £2,193 - £31,789 a year
- Data analysis skills
- Paid training
Business Analyst – CRM
Projentum —Liverpool
- £550 a day
Business Analyst
Projentum —Liverpool
- £500 a day
Specialist Intelligence Analyst
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
11d
Business Analyst – Data & Analytics
BAE Systems —Preston
- £45,000 a year
- Data analysis skills
- Analysis skills
- Bachelor's degree
6d
Data Analyst
Bury Council —Bury
- £35,412 - £38,220 a year
- Full-time
- SQL
8d
Business Analyst (DV Security Clearance)
CGI —Manchester
- Full-time
- Hybrid work
- Agile
- In-person
Quick apply
Business Analyst
Oblige IT —Bolton
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Business Analyst – Consumer Duty
Projentum —Liverpool
- £550 a day
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Commercial Data Analyst
Johnson Controls —Manchester
- Full-time
- Sales
- SQL
- Analysis skills
Lead Data Analyst
BAE Systems —Samlesbury
- From £59,491 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
12d
Data Analyst – Liverpool
S. Norton —Liverpool
- Full-time
- Azure
- Computer Science
- Data analysis skills
Data Analyst
Beyond —Manchester
- Hybrid work
- SQL
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Data Analyst - VIE
Safran —Burnley
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
Business Analyst
Freshfields —Manchester
- Full-time
- Azure
- Analysis skills
- Agile

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
20 hours ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

data & technical business analysts jobs in wigan, gtm

Journey Analyst

DATA ANALYSTS

Business Analysis Lead

Junior Data Analyst

Business Analyst – CRM

Business Analyst

Specialist Intelligence Analyst

Business Analyst – Data & Analytics

Data Analyst

Business Analyst (DV Security Clearance)

Business Analyst

Senior Reporting and Insights Analyst

Business Analyst – Consumer Duty

Reporting and Insight Analyst

Commercial Data Analyst

Lead Data Analyst

Data Analyst – Liverpool

Data Analyst

Data Analyst - VIE

Business Analyst

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