Head coach Work, Jobs in Wigan, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
5d
Duty Operations Manager
Edu-Lettings UK Ltd —Wigan
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
4h
Emotional Literacy Support Coach
Runshaw College —Leyland
- £1,877 - £31,789 a year
3d
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Work from home
Quick apply
7d
Head Coach
Everlast Gyms+ —Manchester
- Part-time
- Employee discount
Quick apply
6d
Early Careers and Skills Development Coach
BAE Systems —Samlesbury
- £46,702 a year
14d
Head Football Coach
DIrect Development Sports Coaching —Levenshulme
- £11 - £30 an hour
- First Aid Certification
- In-person
- School
Quick apply
HR Advisor
M&A Management —Wigan Central
- £33,000 - £38,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Free parking
Quick apply
9d
Learning & Development Manager
Permanently Unique Group —Salford
- £55,000 - £60,000 a year
- Full-time
- Sales
- Project management
- Travel
Quick apply
2d
Head of Control, Support & Quality
Iberdrola Group —Birkenhead
- Up to £103,000 a year
- Full-time
- Customer service
- Leadership
- Annual leave
- Employee discount
4d
First Team Physical Performance Coach Women
Burnley Football Club —Burnley
- Full-time
Quick apply
9d
Head of Social
Dentsu —Manchester
- Full-time
- Leadership
- Communication skills
7d
Deputy Head of Retail Operations
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Sports Co-ordinator
Wigan Youth Zone —Wigan
- Up to £27,000 a year
- Part-time
- Working with children
- Travel
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10d
ICC Area Dispatch Lead
North West Ambulance Service NHS Trust —Preston
- £39,959 - £48,117 a year
- Full-time
- Leadership
- Communication skills
3d
Director, People Services Delivery & Transformation
Fitch Group —Manchester
- Project management
- Continuous improvement
- Human resources
Private Football Coach - Head Coach
Calculated Performance —Cheadle Hulme
- £12.75 - £20.00 an hour
- Part-time
- First Aid Certification
- Driving
- Mentoring
- Employee discount
Quick apply
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Regional Optical Manager
Hakim Group —Darwen
- Full-time
- Analysis skills

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
5 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head coach jobs in wigan, gtm

Head of Customer Experience

Duty Operations Manager

Senior Customer Service Manager

Emotional Literacy Support Coach

Head of Supply Chain

Head Coach

Early Careers and Skills Development Coach

Head Football Coach

HR Advisor

Learning & Development Manager

Head of Control, Support & Quality

First Team Physical Performance Coach Women

Head of Social

Deputy Head of Retail Operations

Sports Co-ordinator

ICC Area Dispatch Lead

Director, People Services Delivery & Transformation

Private Football Coach - Head Coach

Area Care Manager

Regional Optical Manager

I want to receive the latest job alerts for head coach in wigan, gtm

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