Healthcare customer service representative Work, Jobs in Wigan, Gtm (with Salaries)

Customer Advisor
ENWL —Preston
- £29,510.04 a year
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
1d
Part-Time Customer Advisor
ENWL —Preston
- £29,510.04 a year
- 8 hour shift
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
1d
Customer Service Representative - Information Discovery Day
Scottish Power —Birkenhead
- From £30,150 a year
- Weekends only
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
7h
Customer Service Representative (German-speaking)
Via —Manchester
- £14.75 an hour
- Night shift
- Remote
- English
- Communication skills
- Work from home
Quick apply
Dental Sales Representative
IQVIA —Manchester
- Full-time
- Business development
- Communication skills
- Employee discount
- Gym membership
Safeguarding Manager
Star Academies —Blackpool
- £37,252.85 - £43,121.79 a year
- Call to connect
- Organisational skills
- School
Bank Medical Records Administrator
Spire Healthcare —Wirral
- £12.76 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
Resident Liaison Officer
The Casey Group Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Practice Manager
ASDA —Warrington
- Full-time
- In-person
- Store discount
- Annual leave
Business Development Representative (HF1355111)
Flourish —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
Quick apply
14d
Medical Records Administrator
Spire Healthcare —Wirral
- £24,882 a year
- Full-time
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
Entry-level SDR (HF1355112)
Flourish —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
Quick apply
14d
Sales Development Representative (HF1355119)
Flourish —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
Quick apply
14d
Night Coordinator
Places for People —Preston
- £16,843 a year
- Night shift
- Communication skills
- Annual leave
- Employee discount
13d
Patient Safety Pharmacist
Well Pharmacy —Manchester
- Databases
- Analysis skills
- Continuous improvement
2d
Universal Banker
HSBC Global Services Limited —Oldham
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
5d
Customer Transformation Business Analyst
ENWL —Preston
- £51,752.75 - £54,500.00 a year
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
2d
Sales Development Representative
BCN Group —Manchester
- Up to £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Pharmacist
Well Pharmacy —Blackpool
- Up to £28 an hour
- Management
- Employee discount
Senior Education Coordinator
The Christie NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Part-time
- Administrative experience
- Organisational skills
- IT
1d

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healthcare customer service representative jobs near wigan, gtm

Customer Advisor

ENWL -
Preston

Apply Now

Job details

Fixed term contract
£29,510.04 a year
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Outbound calling
Signposting to community resources
Communication skills
Time management

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Customer Advisor

This Poisition is a 12 month FTC.

Do you have customer service experience? Are you looking for an exciting new opportunity in Preston? Electricity North West is looking for Customer Advisors in their new Contact Centre.

As a Customer Service Representative, you will be point of contact for our customers, providing a first-class customer experience and ensuring that any queries or issues that may arise are resolved within company and regulatory targets.

You will receive full training to become a multi-skilled agent, able to adapt across varying skillsets including online call blending, back office, general enquiries and complaint case working tasks

As a Customer Advisor, you can expect to:

Receive inbound calls from customers who are potentially vulnerable and have had a power cut. They will need your understanding, support and guidance to help navigate them through this difficult time, by detailed questioning, active listening and managing their expectations as well as setting and agreeing timescales for actions to be performed.

Carry out proactive outbound calls to our customers with vulnerabilities who are on our Extra Care Register to ensure their details are up to date, enabling Electricity North West to offer the best support possible in the event of a power cut. In the event of them being impacted by a fault or Planned Supply Interruption, you will be expected to empathise with their situations and work with the customer to offer appropriate welfare support and advice, signpost them to relevant partners or potential solutions
Gain an understanding of customer issues through detailed questioning and active listening and then managing customer expectations as well as setting and agreeing timescales for actions to be performed
Work with other areas within the business to resolve customer queries and complex customer complaints, using investigative skills to ensure quick and efficient resolution where possible to get to the best outcome for the customer experience
Maintain data cleansing activities and updating of customer records as required.

Shifts within the Contact Centre run Monday to Sunday between 7am and 10pm, working one weekend in four.

To be successful in this role, you will need excellent communication, active listening, strong empathy skills and experience working towards targets. You will also require the following:

Proven customer service experience within a fast paced within a contact centre environment;
Experience dealing with complaints.
Strong organisation and time management skills.
Experience supporting customers with vulnerabilities preferred

Reward & Benefits:

As a vital member of our team and in return for your expertise, inclusive approach and commitment, in addition to salary, we are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twenty-five days annual leave plus bank holidays
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

Diversity & Inclusion At Electricity North West, our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracin

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [email protected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

healthcare customer service representative jobs in wigan, gtm

Customer Advisor

Part-Time Customer Advisor

Customer Service Representative - Information Discovery Day

Customer Service Representative (German-speaking)

Dental Sales Representative

Safeguarding Manager

Bank Medical Records Administrator

Resident Liaison Officer

Practice Manager

Business Development Representative (HF1355111)

Medical Records Administrator

Entry-level SDR (HF1355112)

Sales Development Representative (HF1355119)

Night Coordinator

Patient Safety Pharmacist

Universal Banker

Customer Transformation Business Analyst

Sales Development Representative

Pharmacist

Senior Education Coordinator

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