Retail manager Work, Jobs in Wigan, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
4d
Store Manager
Aldi —Westhoughton
- £52,910 - £69,000 a year
- Annual leave
Shift Lead
B&Q —Wigan
- £27,709.50 a year
- Part-time
- Annual leave
- Employee assistance programme
9h
Branch Manager
Screwfix —Wigan
- Up to £34,000 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Assistant Store Manager (Full-Time)
Pandora Jewelry —Wigan
- £31,725 - £38,400 a year
- Part-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Retail Supervisor
Screwfix —Leigh
- £14.08 an hour
- Part-time
- Annual leave
- Employee discount
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Store Manager
Starbucks —Parbold
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Deputy Store Manager
B&M Retail —Bolton
- Weekend availability
- Retail management
- Employee discount
6d
Express Store Manager - Pemberton Express
Tesco UK —Wigan
- Full-time
- Continuous improvement
- IT
- Leadership
- Employee discount
Duty Pharmacy Manager - Wigan
Tesco UK —Wigan
- Up to £52,000 a year
- Full-time
- IT
Deputy Manager
Aldi —St Helens
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Customer Team Leader
Co-op —Bolton
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
1h
Coffee Shop Manager
Rhode Island Coffee Ltd —Chorley
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
7d
Service Design Transition Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- ERP systems
- Contracts
- Free parking
- Annual leave
Quick apply
5d
Supervisor - 32 hour Visual
New Look —Stretford
- Part-time
- Microsoft Word
- Retail management
Store Manager, HOKA - Cheshire Oaks
Deckers Brands —Cheshire Oaks
- Full-time
- Sales
- Customer service
- Organisational skills
Shift Manager
Iceland —Manchester
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
16h
Fresh Food Manager - St Helens Baxters Lane
Morrisons —St Helens
- Hospitality
- Team management
- Employee discount
Quick apply
Retail Manager - Cupra
Johnsons Cars —Wigan
- £30,000 a year
- Full-time
- Retail management
- Negotiation
- Employee discount
Quick apply

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
4 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

retail manager jobs in wigan, gtm

Head of Customer Experience

Store Manager

Shift Lead

Branch Manager

Assistant Store Manager (Full-Time)

Retail Supervisor

Foodhall Department Manager

Store Manager

Deputy Store Manager

Express Store Manager - Pemberton Express

Duty Pharmacy Manager - Wigan

Deputy Manager

Customer Team Leader

Coffee Shop Manager

Service Design Transition Manager

Supervisor - 32 hour Visual

Store Manager, HOKA - Cheshire Oaks

Shift Manager

Fresh Food Manager - St Helens Baxters Lane

Retail Manager - Cupra

I want to receive the latest job alerts for retail manager in wigan, gtm

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