Customer service team lead Work, Jobs in Wigan (with Salaries)

Customer Service Team Leader x 2
West Lancashire Borough Council —Ormskirk
- £34,434 - £36,363 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee discount
7d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
11d
Sales Lead Generator
Surface Magic Repairs Ltd —Bolton
- £14 - £17 an hour
- Part-time
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
Sales & Lead Executive
Heatable —Warrington
- £30,000 - £45,000 a year
- Full-time
- Salesforce
- Administrative experience
- Driving
- Employee discount
Quick apply
7d
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Customer Service Team Leader
William Hill —Liverpool
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Direct Sales Team Leader
G P Promotions —Manchester
- £300 - £1,200 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
10d
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
Customer Onboarding Team Leader
Aimée Willow Connex —Manchester
- Management
- Analysis skills
- Financial services
11d
Sales Development Executive Team Leader
Evolve BG Ltd —Wigan
- Sales
- Business development
- Mentoring
Quick apply
Customer Service Team Leader Night Shift
Johnson Controls —Manchester
- Full-time
- Communication skills
- Free parking
- Annual leave
8d
Team Leader
Card Factory —Liverpool
- £13 an hour
- Leadership
Customer Onboarding Team Leader
Close Brothers —Sale
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Wigan
- £13,988 a year
- Part-time
- Microsoft Office
- IT
- Annual leave
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Reception & Administration Lead
St Catherine's Hospice —Walton le Dale
- £26,616 a year
- Full-time
- Customer service
- Supervising experience
- Hospice
- Free parking
Quick apply
2d
Customer Care Team Manager
JDSPORTS —Rochdale
- Full-time
- Management
- Analysis skills
- Mentoring
- Employee discount
Quick apply
1d
Customer Service Team Leader
Paddy Power —Manchester
- From £13.25 an hour
- Employee discount
- Sick pay
Customer Planning & Demand Lead
Science in Sport Group —Blackburn
- Up to £50,000 a year
- Doctoral degree
- Analysis skills
- Organisational skills
- Employee discount

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customer service team lead jobs near wigan

Customer Service Team Leader x 2

West Lancashire Borough Council -
Ormskirk

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Job details

Permanent | Full-time
£34,434 - £36,363 a year
7 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
Performance management
Leadership
Communication skills

Full job description

Designated Workplace: 52 Derby Street, Ormskirk, L39 2DF
Designated Workstyle: Fixed Office Based Worker
Salary: £34,434 to £36,363 per annum
Post Type: Full Time
Hours: 36 per week
Tenure: Permanent
Published: Friday 26 June 2026
Closing Date: 23.59 hours BST on Sunday 05 July 2026
Reference: HR-0114-26

Do you…….

Enjoy working in a fast-paced, customer-focused environment?
Have a passion for delivering exceptional customer service?
Thrive on coaching, developing, and motivating teams?
Want a new and exciting challenge?

If your answer is yes, this could be the perfect opportunity for you.

About the Role

We are looking for a dynamic and motivated Team Leader to support the delivery of high-quality customer service within our Contact Centre. You will play a key role in leading a team, ensuring excellent customer experiences, and driving continuous improvement across services.

You will need to be flexible in your approach to working hours to meet the needs of the service, which operates between 8:30am and 5:30pm, Monday to Friday.

Key responsibilities

Coach and develop a team of customer service staff to ensure an excellent customer experience is provided.
Oversee day-to-day contact centre operations
Act as escalation point for complex customer enquiries
Work with council services to improve customer journeys
Use performance data to drive quality and service improvements ensuring that individual and team KPI's are achieved.
Maintain CRM and service system knowledge
Support staff development and performance management
Provide support for Revenues and Benefits enquiries, ensuring accurate advice and effective query resolution
Promote a positive customer-focused culture
Deputise for the Contact Centre Manager

About You

You will be an experienced customer service team leader with:
Excellent communication and interpersonal skills
Strong organisational and problem-solving abilities
Confidence working in a fast-paced, high-demand environment
A proactive approach and commitment to continuous improvement
The ability to motivate and inspire a team to achieve high performance

Working Arrangements

36 hours per week (office based)
Travel between sites may be required
Occasional out-of-hours working may be necessary

Our Values

We are committed to:
Putting customers first
Being adaptable
Taking responsibility
Working together

What We Can Offer You

We value our people and are committed to supporting your development, wellbeing, and work-life balance. In return for your skills and experience, we offer:

A supportive and collaborative working environment
Opportunities for learning, development, and career progression
A strong focus on employee wellbeing, including access to support services
A competitive local government pension scheme
Generous annual leave entitlement (plus bank holidays)
Flexible working opportunities where service needs allow
Access to staff benefits, discounts, and wellbeing initiatives

Additional Information

Interview dates: 16th and 17th July 2026

For an informal discussion about the role, please contact: Diane Leo, Customer Contact Centre Manager - 01695 585208

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Role Profile and Person Specification

Apply

by clicking the button above. If you require further information or your application will not submit then please call 01695 577177 or email [email protected].

For general employability support please contact the employability team at [email protected]

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.

Equal Opportunities

An Equal Opportunities Employer -

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.

Apply Now

Refine Your Search

customer service team lead jobs in wigan

Customer Service Team Leader x 2

Customer Service Team Leader

Sales Lead Generator

Sales & Lead Executive

Telesales Team Manager - Customer Loyalty

Customer Service Team Leader

Direct Sales Team Leader

Customer Service Team Manager

Customer Onboarding Team Leader

Sales Development Executive Team Leader

Customer Service Team Leader Night Shift

Team Leader

Customer Onboarding Team Leader

Customer Service Team Leader - 12 Month Fixed Term Contract

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Customer Services Team Leader

Reception & Administration Lead

Customer Care Team Manager

Customer Service Team Leader

Customer Planning & Demand Lead

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