Network engineer Work, Jobs in Wigan (with Salaries)

Software Engineer (Support Function Lead / Support Engineer)
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
Firmware Engineer - Zigbee Specialist
IMI Plc - Legacy Precision —Blackburn with Darwen
- Full-time
- Engineering
- C++
- Bachelor's degree
- Free parking
NOC Engineer
Maintel —Blackburn
- Full-time
- Maintenance
- Free parking
- Employee discount
Senior Network Engineer (Service Provider)
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
- Communication skills
Quick apply
Director, Software Engineering
TrueCommerce (Coventry) Limited —Wigan
- Hybrid work
- Computer Science
- System design
- Java
VIE Junior Mechanical & Electrical Project Engineer
COLAS ROADS UK —Warrington
- AutoCAD
- CAD
- Engineering
Junior Onsite Network Engineer
Capgemini —Manchester
- Hybrid work
- AWS
- Linux
- In-person
10d
Senior Interface Engineer
Scottish Power —Birkenhead
- £55,000 - £68,750 a year
- Engineering
- Analysis skills
- Computer networking
- Annual leave
- Employee discount
9d
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- Up to £26,298 a year
- Monday to Friday
- Customer service
- IT
Quick apply
3d
Systems Engineer
Ericsson —Warrington
- Oracle
- No degree
- Linux
Lead Software Engineer - Typescript, AWS
The Very Group —Liverpool
- £6,500 a week
- Hybrid work
- AWS
- JavaScript
- Mentoring
- Employee discount
Quick apply
6d
Control Systems Engineer
Amentum —Risley
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Programmable logic controllers
- Employee assistance programme
- Flexible schedule
Infrastructure Engineer
Cheshire West and Chester Council —Ellesmere Port
- Computer Science
- Analysis skills
- Computer networking
3d
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Warrington
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Network Engineer
Sectigo —Manchester
- £55,000 - £62,000 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- AWS
Quick apply
6d
Junior Onsite Network Engineer
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Linux
- In-person
10d
Project Engineer [Building Services]
Network Rail —Manchester
- £43,588 - £51,719 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Communication skills
- Annual leave
- Employee discount
10d
Network DevOps Engineer
MBDA —Bolton
- Up to £55,000 a year
- Overtime
- Hybrid work
- DevOps
- No experience needed
- Computer networking
- Free parking
Associate Mechanical Engineer
AECOM —Warrington
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
AI Engineer (KTP Associate)
Manchester Metropolitan University —Manchester
- Up to £40,740 a year
- Full-time
- Computer Science
- Master's degree
- Project management

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Software Engineer (Support Function Lead / Support Engineer)

Byteful.com
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

About Byteful

Our residential proxy network is used by web scraping, automation and agentic AI companies worldwide. We support thousands of customers across 195+ countries and process 25+ billion proxy requests per month, with +252% YoY platform sign-up growth. We've grown to seven figures in ARR without raising a penny, and we're just getting started.

Software Engineer (Support Function Lead / Support Engineer)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Software Engineer (Support Function Lead / Support Engineer) to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

network engineer jobs in wigan

Software Engineer (Support Function Lead / Support Engineer)

Firmware Engineer - Zigbee Specialist

NOC Engineer

Senior Network Engineer (Service Provider)

Director, Software Engineering

VIE Junior Mechanical & Electrical Project Engineer

Junior Onsite Network Engineer

Senior Interface Engineer

1st Line Support IT Engineer

Systems Engineer

Lead Software Engineer - Typescript, AWS

Control Systems Engineer

Infrastructure Engineer

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Network Engineer

Junior Onsite Network Engineer

Project Engineer [Building Services]

Network DevOps Engineer

Associate Mechanical Engineer

AI Engineer (KTP Associate)

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