Senior customer service representative Work, Jobs in Wilberfoss, Ery (with Salaries)

National Transport Planning Manager
NEXT —Pontefract
- £64,836 - £69,989 a year
- Full-time
- Google Suite
- Analysis skills
- AI
- Free parking
- Employee discount
11d
Compliance Officer
Zuno Tech Group —Leeds
- Full-time
- Sales
- Organisational skills
- Financial services
- Annual leave
Line Leader
Forza Foods Ltd —Pontefract
- £14.49 an hour
- Rotating shift
- Management
- In-person
- Leadership
- Store discount
- Annual leave
Line Manager - Production
Forza Foods Ltd —Pontefract
- £14.49 an hour
- Rotating shift
- Management
- In-person
- Leadership
- Store discount
- Annual leave
Health and Safety Lead
Hiscox —York
- Full-time
- Hybrid work
Field Engineer
Authentix, Inc. —York
- £25,000 - £50,000 a year
- Weekend availability
- Software troubleshooting
- Customer service
- Maintenance
Quick apply
Growth Marketing Manager UKF
Corpay —Knaresborough
- Full-time
- Hybrid work
- Sales
- Project management
- Annual leave
Nightclub Cleaner
Hull University Students' Union —Kingston upon Hull
- £15 an hour
- Customer service
- University
- In-person
- Store discount
Quick apply

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senior customer service representative jobs near wilberfoss, ery

National Transport Planning Manager

NEXT -
Pontefract

Apply Now

Job details

Full-time
£64,836 - £69,989 a year
11 days ago

Benefits

Free parking
Company car
Private medical insurance
Employee discount
On-site parking

Qualifications

Google Suite
Analysis skills
AI
Communication skills
Time management

Full job description

The role

As our National Transport Planning Manager, you will hold the key to keeping our nationwide transport network moving smoothly, cost-effectively, and safely. Based in the heart of our Transport Team our flagship Distribution Centre in South Elmsall and reporting directly to the General Manager – Transport, your mission is to lead our centralised planning function, shaping the strategy for our mixed fleet of over 180 LGVs and 300 vans, alongside managing complex trunking operations to and from Evri, our Regional Service Centres, and third-party partners. By seamlessly aligning warehouse picking schedules with store deliveries and driver rotas, you will play a truly vital role in ensuring we consistently deliver on our customer promises. At NEXT, we want to set you up for absolute success from day one; you will receive a comprehensive induction tailored to our bespoke systems, alongside dedicated mentorship from senior transport leaders and continuous professional development to help you thrive and drive meaningful change across our retail and online operations.

What you'll take on

Lead, inspire, and develop a high-performing planning team
—including managers and schedule planners—fostering a proactive learning culture, conducting regular one-to-ones, and driving a technical and behavioral skillset upskilling program.

Oversee the continuous evolution and design of core transport plans
, driver rotas for over 800 drivers, and specific peak or Sale events using Paragon and Transport Management Systems (TMS).

Collaborate closely with internal warehousing, fleet, finance, and store teams
, as well as external suppliers, to ensure all transport movements balance exceptional service with optimum cost-efficiency.

Build and maintain open, transparent relationships with senior union representatives
and driver teams, communicating work profile changes clearly and collaboratively.

Cultivate a rigorous safety-first culture across the department
, ensuring every single transport route, driver schedule, and operational plan is fully compliant with legal regulations and health and safety standards.

Analyze mass operational data and audit performance
(plan versus actual) to deliver accurate forecasts, manage weekly financial targets, and actively highlight long-term cost-saving opportunities.

What you'll bring

A proven track record of managing and prioritising complex projects
simultaneously within a fast-paced, high-volume logistics or transport planning environment.

Advanced technical proficiency in multi-depot planning systems
(such as Paragon) and a strong operational understanding of Transport Management Systems (TMS), Mainframe, or SiT.

A forward-thinking mindset with experience in utilising new, innovative technology and AI-driven tools
to enhance route optimisation, automate manual processes, and unlock next-level operational efficiencies.

Natural leadership capability
with a passion for developing people, building positive team dynamics, and acting as an 'agent of change' during periods of business evolution.

Outstanding communication and stakeholder management skills
, with the ability to articulate clear, professional updates to diverse audiences, from warehouse teams to trade unions.

Strong analytical and data-interpretation skills
, alongside an advanced command of office systems (Microsoft and Google suite), enabling you to transform complex data into actionable operational plans.

A self-starting attitude, excellent time management
, and the resilience to stay highly organised and focused during demanding peak retail periods.

What we can offer

Alongside a competitive salary and the host of benefits shown below, you’ll receive a company car, private medical insurance and an executive share allocation

Sharesave scheme
25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Generous bonus scheme for many roles
Restaurants with great food at amazing prices
Access to fantastic discounts at our Staff Shops
Free on-site parking
10% off most partner brands & up to 15% off Branded Beauty
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Financial Wellbeing - Save, track and enhance your financial wellbeing
Apprenticeship - Grow and develop on the job whilst gaining a qualification

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

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senior customer service representative jobs in wilberfoss, ery

National Transport Planning Manager

Compliance Officer

Line Leader

Line Manager - Production

Health and Safety Lead

Field Engineer

Growth Marketing Manager UKF

Nightclub Cleaner

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