Service desk analyst Work, Jobs in Wilford, Ntt (with Salaries)

Service Desk Analyst
Lithia —Nottingham
- Microsoft Word
- Annual leave
- Employee discount
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
3d
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme

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Service Desk Coordinator
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Service Desk Analyst

Lithia -
Nottingham

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Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount
Paid volunteer time
Referral programme

Qualifications

Microsoft Word
Technical troubleshooting
Incident queue management
IT service management
Microsoft Office Suite
User account management
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Help desk

Full job description

Lithia UK Head Office (Annesley, Nottingham. To be worked in the office Monday-Friday with 1x Saturday shift per month)
Salary up to £28,000, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.
Reporting into the Service Desk Team Leader, the Service Desk Analyst will be responsible for providing quality technical support and customer service to all colleagues within the organisation. This role involves regular communication with manufacturers, third-party contacts, members of the wider IT Department, and store-based colleagues. Your primary focus will be to support all Lithia UK stores and support functions, ensuring seamless operations and quick resolutions.

Your Journey as a Service Desk Analyst:
Provide exceptional support to colleagues across all communication channels, ensuring their needs are met with professionalism and care
Offer expert technical support at a 1st line capacity, addressing a variety of issues promptly and efficiently
Conduct thorough troubleshooting and triage for a wide range of technical issues, ensuring swift and effective resolution
Maintain consistently accurate information within the IT Service Management system for all incidents and requests raised, ensuring data integrity
Escalate tasks to other team members with clarity and precision, ensuring smooth handover and continuity of service
Perform various administrative tasks, such as profile provisioning and deprovisioning, with meticulous attention to detail
Are You Ready to Embrace the Challenge? We’re looking for someone who has:
IT related certifications (preferred, not required)
Previous experience delivering excellent customer service through a variety of platforms e.g. face-to-face, phone and email
Sound knowledge of Office 365 applications, including Outlook, Excel, Word, and Windows OS
A passion for learning and a willingness to engage in self-development within a fast-faced environment
Exceptional diary management, planning and organisation skills with the ability to prioritise their workload
Why Lithia UK?
Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
Celebrate your special day with an extra day off on your birthday
Our industry-leading Family Leave Policies ensure you’re supported when it matters most
Take a paid day to volunteer and give back to a cause close to your heart
We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
Unlock your potential with tailored training and endless career growth opportunities
Commute for less with our cycle to work scheme
Access high street discounts to make the everyday a little more rewarding
Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Apply Now

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service desk analyst jobs in wilford, ntt

Service Desk Analyst

Service Desk Coordinator

2nd Line Support Analyst

First Line Analyst

Second Line Analyst

Desktop Support Analyst - Derby

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