Service desk manager Work, Jobs in Wilford, Ntt (with Salaries)

ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
5d
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Service Delivery Manager
Woodland Trust —Grantham
- £47,131.71 a year
- Hybrid work
- Continuous improvement
- Budgeting
- Communication skills
- Annual leave
- Employee assistance programme
10d
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Continuous improvement
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Network Field Installation Engineer
Luminor3 (Formerly NodeOne) —Nottingham
- £32,000 - £35,000 a year
- Full-time
- English
- Analysis skills
- Driving
- Flexitime
- Work from home
Quick apply
IT Engineer
Thera Trust —Grantham
- £32,705.97 a year
- Work from home
6d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
- Life insurance
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Field Technician (DST113BC)
Discovery Schools Academies Trust —Leicester
- £28,605 - £31,029 a year
- Full-time
- Computer literacy
- Writing skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
6d
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Devops Engineer
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- DevOps
- Employee assistance programme
- Employee discount
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Writing skills
- Communication skills
- Employee discount
Quick apply

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University of Nottingham —Nottingham
Key responsibilities include reception desk cover, responding to enquiries, arranging room and travel bookings, taking meeting minutes, supporting events, and…
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10d
OPG Helpline Inbound Advisor – Contact Centre
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ICT Service Delivery Manager

Civic Recruitment Limited
Loughborough

Quick apply

Job details

Full-time | Fixed term contract
£29.40 an hour
5 days ago

Qualifications

ITIL Certification
IT service management
IT support
IT strategy alignment
Project progress tracking
Progress tracking

Full job description

17 months contract with a local authority

Rate: £29.40 per hour Umbrella

Summary

The ICT Service Delivery Manager is tasked with leading the operational delivery of ICT services for a local authority on a 17-month contract. This role is crucial in ensuring that systems, infrastructure, support services, and technology solutions align with organizational needs, providing a high-quality, customer-focused experience. The position offers a rate of £29.40 per hour under an umbrella arrangement.

Responsibilities

Lead the operational delivery of ICT services, ensuring high levels of system availability, performance, reliability, and customer satisfaction.
Monitor and manage service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Ensure the effective operation and continuous improvement of ICT Service Desk, Information Governance, Security, Infrastructure, and support services.
Drive a customer-focused culture across ICT services and support functions.
Manage and deliver ICT projects and programmes within agreed timescales, budgets, and quality standards.
Support the implementation of corporate strategies, service plans, digital transformation initiatives, and technology improvements.
Contribute to business transformation projects by ensuring ICT solutions effectively support organisational objectives.
Monitor project progress, identify risks, and implement corrective actions where necessary.

Requirements:

Significant experience managing ICT service delivery or ICT operations within a complex organisation.
Demonstrable experience leading customer-focused ICT services and support functions.
Degree-level qualification in ICT, Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent relevant experience.
ITIL Foundation (v3 or v4) qualification or higher.
Evidence of ongoing Continuing Professional Development (CPD) relevant to ICT, digital services, cyber security, or public sector transformation.

Additional Information

Working hours: 37 hours per week
Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom
Work pattern: 2 days remote, 3 days in the office
Payment schedule: Bi-weekly
Application deadline: 28th August 2026, apply ASAP.

The ICT Service Delivery Manager is responsible for leading the effective operational delivery of ICT services, ensuring systems, infrastructure, support services, and technology solutions meet organisational needs and provide a high-quality, customer-focused experience.

Quick apply

Refine Your Search

service desk manager jobs in wilford, ntt

ICT Service Delivery Manager

IT Service Desk Engineer

Service Delivery Manager

ERP Support Analyst

Network Field Installation Engineer

IT Engineer

End User IT Support Manager

Second Line Analyst

Support Engineer 2nd Line

IT Infrastructure Associate Project Manager

Field Technician (DST113BC)

Desktop Support Analyst - Derby

Devops Engineer

Senior IT Infrastructure Engineer

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17 months contract with a local authority

Rate: £29.40 per hour Umbrella

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