Support associate Work, Jobs in Wilford, Ntt (with Salaries)

Customer Service Associate
Hillarys —Carlton
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
10d
Sales Associate
NEXT —Nottingham
- £10.85 - £12.71 an hour
- Part-time
- Customer service
9d
Operations Associate
Gopuff —Nottingham
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Key Holder Sales Associate
L'Occitane en Provence - UK & Ireland —Nottingham
- £13.50 an hour
- Hybrid work
Quick apply
4d
Clinical Research Associate
IQVIA —Nottingham
- Full-time
- No degree
- Travel
Team Member
NEXT —Leicester
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
11d
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Associate Creative Therapist
Framework Therapies Ltd —Nottingham
- From £50 an hour
- Part-time
- Hybrid work
- Master's degree
- Driving
- IT
Quick apply
5d
Sales Assistant | Customer Service Advisor | Immediate Start
The Limitless Organisation —Leicester
- £500 - £900 a week
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
6d
QA Insights Specialist - Principal Coordinator
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Bath and Body Works Fragrance Associate
NEXT —Derby
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
9d
Freelance Assessor - Level 6 Diploma
IOSH —Leicester
- £25 an hour
- Remote
Quick apply
Social Impact Associate
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Annual leave
3d
Customer Care Representative - English Speaker
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Quality Assurance Process Manager (Associate)
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Legal & Governance Graduate
Maber Associates Limited —Nottingham
- £27,610 a year
- Full-time
- Hybrid work
- English
- Administrative experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
Social Impact Associate
Experian —Nottingham
- Full-time
- Hybrid work
- Annual leave
Quick apply
3d
Research Associate Breathing Pattern Assessment App Developer
Loughborough University —Loughborough
- £35,608 a year
- Full-time
- Hybrid work
- University
- Travel
- School
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Associate Business Analyst
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply

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support associate jobs near wilford, ntt

Customer Service Associate

Hillarys -
Carlton

Quick apply

Job details

Full-time
10 days ago

Benefits

Free parking
Employee discount

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
SAP
GCSE
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

We are looking for enthusiastic and customer-focused individuals to join our dynamic Contact Centre team as Business Generation Associates. In this fast-paced role, you will be the first point of contact for both new and existing customers, handling a variety of queries and appointment requests through multiple communication channels. You will play a key role in scheduling appointments, providing excellent service, and supporting our advisors by ensuring their schedules are efficiently coordinated.

Key Responsibilities:

Act as the first point of contact for new and existing customers via telephone, email, and online requests.
Handle both inbound and outbound calls in a professional, timely, and efficient manner.
Coordinate and schedule appointments between customers and field advisors, ensuring accuracy and availability alignment.
Respond to cancellations and rescheduling requests, ensuring excellent service continuity.
Use effective questioning to understand customer requirements and match them with appropriate services.
Ensure all interactions comply with company quality standards and General Data Protection Regulations (GDPR).
Maintain accurate records of customer interactions and appointments using internal systems.
Meet individual and team-based Key Performance Indicators (KPIs).
Support customer engagement by promoting services, products, and current promotions where appropriate.
Follow company procedures for handling escalated issues, complaints, cancellations, and rebooking.
Outbound call customers as required to confirm or reschedule appointments.
Collaborate with internal teams to ensure seamless customer service delivery.
Attend regular training and development sessions to enhance knowledge and performance.

What we are looking for:

Excellent telephone manner with strong communication skills.
Minimum of GCSE (or equivalent) level education.
Ability to work independently with minimal supervision.
Strong time management and organisational skills; able to prioritise workload and meet deadlines.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Previous experience in a customer service or contact centre environment (desirable but not essential).
Experience with SAP or CRM systems (desirable but not essential).
Willingness to attend training sessions and actively participate in ongoing development.
Ability to respond positively to performance feedback and appraisals.

What We Offer:

Permanent, full-time role in a supportive and engaging team environment.
Flexible working shifts between 9am and 7pm, across weekdays and weekends.
Comprehensive training and development opportunities.
Opportunity to work in a fast-paced, customer-focused setting with clear progression path

You can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.

We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate

Everyone who applies will receive a response.

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Refine Your Search

support associate jobs in wilford, ntt

Customer Service Associate

Sales Associate

Operations Associate

Key Holder Sales Associate

Clinical Research Associate

Team Member

Senior Complaints Insight Specialist

Associate Creative Therapist

Sales Assistant | Customer Service Advisor | Immediate Start

QA Insights Specialist - Principal Coordinator

Bath and Body Works Fragrance Associate

Freelance Assessor - Level 6 Diploma

Social Impact Associate

Customer Care Representative - English Speaker

Quality Assurance Process Manager (Associate)

Legal & Governance Graduate

Social Impact Associate

Research Associate Breathing Pattern Assessment App Developer

Customer Service Representative

Associate Business Analyst

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