Job description
Due to increased demand for our services we are expanding our technical operation and we require another highly motivated technician to join our team.
Our work is “giving people their lives back” after fire and water damage to homes and businesses. We carry out our practical and technical work, right in our customer's homes and businesses, usually while they are present. Our work is very important to our customers suffering as a result of fire or flood events.
Their normal life is put on hold and we focus on "giving you your life back" and as soon as possible.
We are a values based Company. Of all our values, being "Responsive" is the leading one and the value that will most shape your experience of working with us. It is essential that anyone joining us strongly connects with this need to be Responsive. There are no roles in the company that are not impacted by this aspect of
"the work". This is an inescapable reality. We are a 24 hour response Company with fire and flood damage events occurring at any time and can impact us outside 'normal' working hours of 9-5.
We offer an interesting and varied role with an opportunity to learn new skills and be a part of our supportive and energetic team. This work may be demanding but it offers immense job satisfaction. You will frequently be dealing with people facing a crisis and through your skill and expertise you will provide practical help and effective solutions. In doing so you will make a real difference to people’s lives.
The work
- Each job starts with meeting the customer and gaining an understanding of their needs and concerns. You are ready to help them.
- You may attend more than one incident in a day and on occasion work out of area, helping with the surge of work in our other depots. This will involve overnight stays.
- You would be driving a fully equipped “Quick Response” van, prepared to carry out urgent work such as water extraction, decontamination after flooding, detection of trapped moisture , installation of drying equipment and our remote moisture monitoring systems.
- On other visits you could be installing equipment to release trapped moisture, adjust drying equipment or carry out other work that needs to be completed to assist the customer get back to normal.
- Removing, cataloging and storing items for customers.
- This is not a regular 9-5 job as the nature of the business can require early starts and some jobs can run over your finish time. However this is all paid above your contracted hours.
- TRAINING GIVEN.
About you
- You are naturally aligned to Richfords’ Value System - through Responsiveness, Expertise, Professionalism, Togetherness and Innovation.
- You are comfortable talking with and liaising with people of all types
- You have a strong desire to complete tasks fully, including associated record keeping
- You have good problem solving and decision-making skills – the ability to take ownership of decisions, think through problems logically and explain your reasoning when required, plus sound judgement to escalate an issue when required
- You are confident heading up small work teams and able to effectively plan and supervise their work on site
- You are willing to work overtime and to join the on call rota (about one in four weeks). This rota allow us to rapidly respond to emergency incidents out of normal working hours. Non negotiable.
- You are prepared to respond when there are occasional and unusual severe weather events, when we have many customers in distress at one time. We are highly motivated to help at these times. These events can necessitate a companywide response, and extended working for a few weeks.
Your background
Individuals from a diverse range of industries have successfully joined us over the years, including Building Maintenance, Construction, Military, Engineering, Fire Service and many other practical industries.
A DBS check is ESSENTIAL for this position.
A clean driving licence preferred, or no more than 3 points due to the 'on the road' nature of this role.
Does this role seem like a good fit for you?
If so, we’d be very pleased to hear from you.
We hope to hear from you soon.
Schedule
- Flexibility to work unusual patterns is a MUST, as is on call.
- Mainly on the road.
- Overnight stays.
Privacy Notice
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Job Types: Full-time, Permanent
Pay: From £32,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
Education:
- GCSE or equivalent (preferred)
Experience:
- maintenance: 2 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: On the road
