General Description:
Squab Storage and Squab Workspace are award winning, diversified businesses, leading the way in storage solutions. At Squab we take pride in providing excellent customer service, producing smart and sustainable buildings, championing local businesses and supporting local communities. This is an exciting opportunity to join an ambitious growing business with a proven track record.
Reporting to the current self-storage manager, you will be required to help secure new self-storage customers and support the existing customer base at Squab Storage Bridgwater. This will be over the phone, as well as on a face-to-face basis.
You will be responsible for supporting sales opportunities from new and existing clients (Both businesses and the general public) and provide exceptional customer service on a daily basis.
Role Responsibilities:
- Handling all sales enquiries promptly and efficiently including web, email, phone and face to face. Ensuring that all enquiries are logged accurately and followed up within the agreed timescales.
- Providing customers visiting the site with a tour of the facilities ensuring that all key sales points are highlighted and demonstrated clearly.
- Managing customer sales and ensuring paperwork, ID checks and any additional sales are handled correctly, and entered into our customer management database.
- Dealing with any customer enquiries relating to their contract or account in a timely manner.
- Generating & sending out invoices, handling payments and chasing overdue accounts
- Ensuring that all administrative duties are dealt with accurately and in a timely manner: customer files; financial information (invoices, receipts); delivery paperwork and all other paperwork & emails relating to the day to day running of the site.
- Following all company procedures and standards relating to HR, Quality and Health & Safety
- Take a flexible approach to working as part of a team, or as an individual.
- Undertaking all other duties as reasonably requested by the Company
Details:
You will be expected to work 40 hrs per week with the capability to work Saturday’s on a rota basis.
Person Specification:
This role is suited to an individual that has excellent communication & administration skills, who is friendly, has a ‘can do’ attitude, with an aim of always exceeding customer expectations.
Essential Skills:
Strong interpersonal skills with the ability to build rapport with both customers & colleagues, both face to face and also on the phone.
Excellent organisation skills with the ability to prioritise tasks.
A high level of confidence and resilience in dealing with customer interactions.
IT skills in MS Office and experience in use of IT systems e.g. word processing, Excel, Powerpoint.
Desirable Skills:
‘Front of house’ sales experience with administration expertise.
Positive approach to learning new software as required.
Working Conditions:
Health & Safety at Work
To take responsibility for your own and others health, safety and wellbeing and undertake health and safety duties and responsibilities for your role as specified within Squab Personnel’s Health & Safety Policy, and all other relevant health and safety policies, arrangements, procedures, systems of work as specified for the role.
Potential Hazards & Risks
The potential significant hazard(s) and risk(s) for this job are identified below. The purpose of recording this information on the job description is so that the health status of the potential and actual post-holders can be assessed with regard to the significant hazards and risks. These hazards and risk should be based on the appropriate activity, process and/or operation risk assessment whereby all of the significant risks are identified, recorded and appropriately controlled. The list below is not an exhaustive list because risks could arise out of or in connection with any work activity.
Use of Display Screen Equipment
Face to face contact with the public
Lone Working
Manual Handling
Company Vision
All team members are expected to continually strive to attain the company vision and levels of service for Squab associated businesses.
Our vision is to become the number one choice for moving and storage to homes and businesses within the Midlands areas. We aim to achieve this by consistently meeting our customer’s expectations in the services we deliver and exceeding as often as possible.
As a family business it is vital that our customer service levels remain high and we approach all enquiries with a ‘can do’ attitude!
Pay: £26,780.00-£27,780.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
Work Location: In person
