contract analyst Work, Jobs in willen, bkm (with Salaries)

Performance Analyst
Mears Group —Milton Keynes
- Up to £31,101.84 a year
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- Communication skills
- Employee discount
5d
Specialist Customer Care Advisor - Telephony
Barclays —Northampton
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Financial Analyst
Bedford Borough Council —Bedford
- £39,152 - £40,777 a year
- Full-time
- Hybrid work
- English
- Work from home
- Flexible schedule
6d
Senior Quality & Performance Analyst
National Highways —Bedford
- £39,340 - £44,970 a year
- Full-time
- Bachelor's degree
- Contracts
14d
Staff - Observatory Assistant Analyst
Northamptonshire Police —Wellingborough
- £33,603 - £35,772 a year
- Full-time
- Presentation skills
- AI
- Flexible schedule
3d
Senior Operational Analyst
MBDA —Stevenage
- £40,000 a year
- Overtime
- Hybrid work
- Military
- Communication skills
- Python
- Free parking
Analytical Chemist, Quality Control
Pharmaron —Rushden
- Computer literacy
- Communication skills
- Time management
3d
Automation Engineer
Ball Corporation —Milton Keynes
- Rotating shift
- English
- Scripting
- IT
Quick apply
Energy and Contracts Analyst
hireful —Bedford
- Up to £40,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Contracts
- Annual leave
Quick apply
Logistic Analyst
Azenta —Wotton Underwood
- Full-time
- Microsoft Excel
- Oracle
- Bachelor's degree
Patent Analyst
Leonardo UK Ltd —Luton
- Full-time
- Hybrid work
- Travel
- Communication skills
- Flexible schedule
- Referral programme
Graduate Research Scientist- Bioanalysis LC-MS
Pharmaron —Rushden
- Laboratory experience
- Microsoft Office
- Bachelor's degree
4d
Senior Financial Crime Analyst (Risk Assessment)
Delta Capita —Northampton
- Full-time
- Hybrid work
- Financial services
- Banking
Quick apply
10d
Credit Analyst I
Blackhawk Network —Hemel Hempstead
- Full-time
- Data analysis skills
- Bachelor's degree
- Accounting
- Annual leave
- Employee assistance programme
Project Manager (Business Change)
Stevenage Borough Council —Stevenage
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Employee assistance programme
- Employee discount
11d
Security Officer
Anchor Group Services —Bicester
- £13.86 an hour
- Night shift
- Employee assistance programme
3d
Data Management Services - Service Desk Analyst
HFL Education —Stevenage
- £25,877.80 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Senior Analytical Chemist, Quality Control
Pharmaron —Rushden
- Analysis skills
- Communication skills
- Time management
2d
Senior Customer Service Advisor
Barclays —Hemel Hempstead
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Data Security Manager
Interpham Consulting —Luton
- Full-time

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contract analyst jobs near willen, bkm

Performance Analyst

Mears Group -
Milton Keynes

Apply Now

Job details

Permanent
Up to £31,101.84 a year
5 days ago

Benefits

Employee discount
Paid volunteer time

Qualifications

Power BI
Microsoft Excel
Data analysis skills
Communication skills

Full job description

Annual salary: up to £31,101.84

REQ0038245

Contract Type:

Permanent

Business Area:

Housing Management

Location:

Milton Keynes - Woodlands Business Park

Annual salary: up to £31,101.84

Customer Insight Analyst

Location: Milton Keynes

Salary: £31,101.84 per annum

Hours: 42.5 hours per week

Fulltime – Office based - permanent Monday – Friday

About the Role

We’re looking for a Customer Insight Analyst who is passionate about understanding customers and improving services.

This role focuses on using customer data, feedback, and operational datasets to understand what’s really happening within our repairs and maintenance services and identifying where we need to improve.

You’ll use tools such as Excel and internal data sources to investigate trends, explore issues, and uncover the root causes behind customer dissatisfaction.

This is not just about reporting it’s about digging into data, asking the right questions, and turning insight into practical actions that improve our service and customer experience.

Using Excel and internal datasets to investigate customer trends and service performance
Analysing complaints, feedback, and satisfaction data to identify recurring issues
Carrying out deep-dive investigations into problems such as: repeat repairs, missed or late appointments, delays in service delivery
Identifying root causes behind customer issues, not just reporting metrics
Combining data analysis with an understanding of how services operate day-to-day
Working closely with operational teams to validate findings and agree improvements
Turning insight into clear, practical recommendations
Tracking the impact of changes on customer satisfaction and service performance
Presenting findings in a simple, clear and actionable way

You must have

Experience working with datasets (particularly in Excel) to investigate problems and identify trends
Strong ability to analyse data and ask the right questions to get to the root of issues
Experience using customer feedback, complaints, or performance data to support improvements
Ability to identify root causes, not just describe what is happening
Strong communication skills — able to explain findings in a clear and practical way
Comfortable working with operational teams to influence service improvements
A proactive mindset with a genuine interest in improving customer experience

Desirable

Experience in housing, repairs, maintenance, utilities, or another service-based environment
Experience working with customer satisfaction or complaints data
Familiarity with tools such as Power BI (helpful but not essential)

What we offer

25 days annual leave plus bank holidays
Private medical care
Annual Mears Fun Day – a company-wide thank you event
Paid Volunteering Leave to support causes you care about
Mears Rewards – staff perks including discounts on groceries, holidays, eye tests, and more
Share Save scheme and family-friendly policies

This is your opportunity to take a lead role in a dynamic, purpose-driven team. Join Mears and help us deliver repairs that really make a difference.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Beth Dunford ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

contract analyst jobs in willen, bkm

Performance Analyst

Specialist Customer Care Advisor - Telephony

Financial Analyst

Senior Quality & Performance Analyst

Staff - Observatory Assistant Analyst

Senior Operational Analyst

Analytical Chemist, Quality Control

Automation Engineer

Energy and Contracts Analyst

Logistic Analyst

Patent Analyst

Graduate Research Scientist- Bioanalysis LC-MS

Senior Financial Crime Analyst (Risk Assessment)

Credit Analyst I

Project Manager (Business Change)

Security Officer

Data Management Services - Service Desk Analyst

Senior Analytical Chemist, Quality Control

Senior Customer Service Advisor

Data Security Manager

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