Job Description:
The Tensor Helpdesk, based at our offices in Hail Weston in Cambridgeshire, are responsible for providing customers with advice, guidance and technical support on our Time & Attendance and Access Control products. We are looking for hard working, proactive and self-motivated individuals to join our successful team and ensure that the support our customers receive is of the “World Class” level that Tensor strives for. A firm, yet caring and understanding attitude is required; remembering that no-one ever contacts the Helpdesk when everything is running smoothly!
What you will be doing:
The daily tasks of a Helpdesk Advisor are wide and varied but core responsibilities are:
- Providing world-class technical support to customers via e-mail, phone & the online customer portal
- Providing first and second line user guidance & technical support to customers using our hardware and software.
- Logging customer queries and problems in the Helpdesk Management system
- Liaising with other internal departments regarding identifying resolutions to outstanding problems and queries.
- Ensuring customers are kept up to date with the progress of outstanding items
What are we looking for?
The ideal candidate for the role will have:
- Previous experience in a technical support or Helpdesk role
- Excellent verbal and written communication skills
- A can-do attitude and customer focused approach
- Pro-active and forward thinking
- A good technical understanding of PCs, Windows and Networking
- Experience of Microsoft SQL would be advantageous
- Attention to detail and methodical in their approach
- Able to prioritise and work under pressure, ensuring the level of support we offer remains excellent at all times
This Helpdesk position with Tensor involves an initial introductory period of 6 weeks, during this time you will be expected through a combination of training sessions, self-learning and shadowing other members of the team to become well versed with the products that Tensor offer in both Time & Attendance and Access Control.
23 days’ annual leave plus Bank/Public Holidays and 2 bonus days of annual leave. We also offer a reward scheme for length of service, whereby employees can earn up to 30 days' annual leave plus Bank/Public Holidays. A Company pension scheme is also available.
Job Type: Full-time
Pay: £26,500.00-£27,500.00 per year
Benefits:
Experience:
- IT support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
