Job Introduction
Are you interested in helping to make public transport safer and more secure for everyone across the West Midlands?
This is an exciting opportunity to join Transport for West Midlands (TfWM) as a Safety, Security and Policing Support Apprentice, where you'll gain hands-on experience supporting the teams that help keep our transport network safe, secure and welcoming.
Working alongside experienced colleagues, you'll develop practical skills in business administration, asset management, operational support and performance reporting while studying towards a Level 3 Business Administrator Apprenticeship. You'll contribute to a range of important activities that support frontline safety operations, giving you valuable experience in a fast-paced public sector environment.
As part of the WMCA Apprentice Development Programme, you'll benefit from structured learning, professional mentoring and practical experience designed to help you build the skills and confidence for a successful career, whether within WMCA, the wider public sector or beyond.
Please don't be put off from applying if you won't receive your exam results until August 2026. We'd still love to hear from you.
Please note this is a 2-year fixed-term apprenticeship.
What you'll be doing.
As a Safety, Security and Policing Support Apprentice, you'll:
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Support the day-to-day administration of the Safety, Security and Policing team.
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Help manage operational equipment and assets, including radios, drones and body-worn cameras, ensuring accurate records are maintained.
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Assist with monitoring and maintaining asset inventories and arranging equipment servicing where required.
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Support the Anti-Social Behaviour (ASB) team by helping to monitor and follow up reports received from members of the public.
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Assist with collecting and reporting performance information for CCTV Control Room Operators, Transport Safety Officers, Drone Operators and Bus Security Guards.
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Learn how organisational policies, procedures and systems support effective service delivery.
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Maintain confidentiality when handling sensitive information.
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Complete your apprenticeship training, coursework and assessments alongside your day-to-day role.What we're looking for
You'll be someone who is organised, eager to learn and enjoys working with others. You will also have:
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3 GCSEs at Grade 4/C or above, including English and Maths.
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A willingness to complete a Level 3 Business Administrator Apprenticeship.
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Experience working as part of a team, through education, volunteering or part-time employment.
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Experience supporting projects, events or group activities.
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Confidence using Microsoft Office applications, including Word, Excel and Outlook.
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Good communication skills, both written and verbal.
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Strong organisational skills with excellent attention to detail.
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The ability to manage your time and prioritise your workload.
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Good analytical skills and the ability to interpret information.
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A proactive attitude and willingness to take initiative.
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The ability to work collaboratively in a hybrid working environment.
Location and Apprenticeship Commitment
This role is based at 16 Summer Lane, Birmingham, B19 3SD. We currently operate a hybrid working model, which means splitting your time between the office and home, subject to business need and agreement with your line manager.
As this is an apprenticeship, you'll have dedicated time during your working week to complete your learning and coursework alongside gaining practical experience within the team.
How to apply
Follow our application process – there will be some pre-application questionnaires for you to complete.
Successful applicants will be invited to an Assessment centre in August 2025. Further information will be shared with successful candidates after the closing date.
Real Living Wage
We are committed to paying our apprentices the Real Living Wage as opposed to the Minimum Apprenticeship Wage.
Why join WMCA?
WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.
We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do really matters; your expertise will help make a big difference to improving people's lives.
Our Values and Behaviours.
Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.
Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.-
Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
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Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
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Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.
Creating an inclusive workplace.
WMCA holds diversity accreditations, including the RACE Code Quality Mark and Armed Forces Covenant (Gold status), and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supports fair opportunities for all.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying
Right to Work in the UK
Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
