Senior technical support Work, Jobs in Willenhall (with Salaries)

Technical Escalation Manager
Spherica Business Solutions Ltd —Walsall
- £42,000 - £47,500 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Employee discount
- Referral programme
Quick apply
Delivery Lead
OSB Group —Wolverhampton
- £85,000 - £95,000 a year
- Full-time
- Hybrid work
- Software development
- Agile
- Financial services
- Annual leave
12d
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
Senior Technical Lead
Department for Work and Pensions —Birmingham
- £75,026 - £92,522 a year
- Overtime
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
- Employee assistance programme
13d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
12d
Evaluation Analyst
West Midlands Combined Authority —Birmingham
- £40,539 - £45,342 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
11d
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Azure
- Windows
- Microsoft Office
Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
Senior Property Inspector
Wolverhampton Homes —Wolverhampton
- £44,043 - £47,634 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
- Annual leave
13d
Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- IT
- Employee assistance programme
- Bereavement leave
Technical Services Manager UK
SCC —Birmingham
- £55,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Computer networking
- IT
12d
Solution Consultant (m/f/d) - UK
PTV Logistics —Birmingham
- £65,000 - £75,000 a year
- Remote
- Communication skills
Senior Test Engineer
DRPG —Kidderminster
- Hybrid work
- Java
- JavaScript
- APIs
Business Analyst
Network Plus —Walsall
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Agile
Quick apply
Lead Technical Assurance Manager
High Speed Two (HS2) —Birmingham
- £61,622 - £83,191 a year
- Full-time
- Microsoft Office
- Project management
- Contracts
Real Estate Dispute Resolution Senior Associate
Gateley —Birmingham
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Senior Hazardous Area Engineer (DSEAR)
Spiers Engineering Safety —Tamworth
- £40,968.73 - £91,674.06 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Mentoring
- Profit sharing
Quick apply
Programme Delivery Lead
Riviera Travel —Burton-On-Trent
- £590 - £680 a day
- Full-time
- Hybrid work
- PMP
- ERP systems
- Agile
Quick apply
Senior Technical Specification and Support Manager
ASSA ABLOY —Willenhall
- System design
- Continuous improvement
- Computer networking
Senior Manager - People & Systems Manager
Marston's Pubs —Wolverhampton
- £55,000 - £65,000 a year
- SQL
- Employee assistance programme
Quick apply
6d

I want to receive the latest job alerts for senior technical support in willenhall

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support jobs near willenhall

Technical Escalation Manager

Spherica Business Solutions Ltd
Walsall

Quick apply

Job details

Full-time
£42,000 - £47,500 a year

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Discounted gym membership
Employee discount
Referral programme

Qualifications

IT
Leadership

Full job description

Job Title: Technical Escalation Manager

Employment Type: Full time 37.5hrs - Mon-Fri 9-5:30pm – 1-hour unpaid Lunch, a 4-day working week is available.

Location: Hybrid/Remote - requirement to travel to Birmingham, London and Walsall

Salary: £42- £47.5K pa depending on experience

Start Date: Q4 2026

Please note that we are unable to offer Skilled Worker visa sponsorship for this position. Applicants must have the legal right to work in the UK without employer sponsorship at the time of application and for the duration of employment.

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.

As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

The Technical Escalation Manager [TEM] will be responsible for overseeing the successful delivery of technical managed services to Spherica’s Customers, and the overall management and maintenance of their Infrastructure, Network, and Security estates. They will act as the primary technical escalation point for customers and Spherica’s technical teams, leading technical investigations and resolutions of major incidents and issues to maintain customer satisfaction. They will also be responsible for supporting the Technical Delivery Leads in implementing customer initiatives and improvements, take ownership in ensuring compliance with customer contractual deliverables, and support Operational Management with the onboarding and continued training of Spherica’s technical teams.

Requirements

This is a challenging role that requires high levels of gravitas and confidence in dealing with senior stakeholders while owning and leading the customer engagement fully. Candidates for this position must exhibit strong leadership skills and possess a comprehensiveunderstanding of IT Infrastructure, Network, and Security environments.

Benefits

At Spherica, we believe that a connected team is a successful team, we’re proud to champion a truly Modern Workplace—where technology, innovation, and collaboration come together to create an environment that works for everyone. We’re passionate about transformation and encourage our people to challenge the status quo—bringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace that’s not only modern but continuously evolving.

As a growing business, we’re mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value—focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated. Our current benefits package is:

22 days holiday basic
Additional birthday day off
Additional holiday day for each service year after year 2, up to 30 days
£20 Birthday Voucher
Purchase of additional pension contributions (salary sacrifice)
Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply)
Expensed eye tests
Expensed flu vaccinations for onsite workers
Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
4 day working week available ('Opt-IN' required)
Enhanced Paternity Pay
Enhanced Maternity Pay - with 2 years' service

Quick apply

Refine Your Search

senior technical support jobs in willenhall

Technical Escalation Manager

Delivery Lead

Senior Fleet Manager

Senior Technical Lead

Head of Systems Improvement

Evaluation Analyst

Senior Systems Engineer, User Support

Technical Support Advisor

Senior Property Inspector

Senior Service Transition Manager

Technical Services Manager UK

Solution Consultant (m/f/d) - UK

Senior Test Engineer

Business Analyst

Lead Technical Assurance Manager

Real Estate Dispute Resolution Senior Associate

Senior Hazardous Area Engineer (DSEAR)

Programme Delivery Lead

Senior Technical Specification and Support Manager

Senior Manager - People & Systems Manager

I want to receive the latest job alerts for senior technical support in willenhall

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected