Complaints manager Work, Jobs in Willington, Dur (with Salaries)

Complaints and Information Governance Manager (Data Protection Officer)
Darlington Borough Council —Durham
- £50,000 - £54,495 a year
- Full-time
- Presentation skills
- IT
- AI
- Annual leave
- Work from home
13d
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
HOFS: Education, Skills & Work
Ministry of Justice —Barnard Castle
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Education
- Presentation skills
- Annual leave
6d
Senior Internal Communications and Campaigns Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Team management
- IT
- Annual leave
13d
External Communications Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
13d
HMPYOI Deerbolt - Hub Manager
Ministry of Justice —Barnard Castle
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
6d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
Policy Adviser- Universal Credit
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
14h
Senior SEND Casework Officer
Liverpool City Council —Parklands
- £51,356 - £56,673 a year
- Full-time
- Microsoft Office
- School
- Negotiation
- Employee assistance programme
7d
Senior Administration Officer - Prison Support
HM Prison & Probation Service —Durham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
9d
RISE Adviser - North East - Secondary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
11d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
8d
Scheme Manager - Adult Supported Living
Swanton Care and Community —Bishop Auckland
- £33,000 a year
- Weekend availability
- Travel
- Care plans
- Communication skills
- Employee assistance programme
- Employee discount
MoSMed CDT Manager
Durham University —Durham
- £38,784 - £46,049 a year
- Part-time
- University
- No degree
- IT
- Annual leave
- Employee assistance programme
7d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
13d
Board Room Manager, Stadium Of Light
Delaware North —Sunderland
- Weekend availability
- Hospitality
- No degree
- IT
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
12d
RISE Adviser - North East - Early years and primary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
11d
Group Worker
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d

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complaints manager jobs near willington, dur

Complaints and Information Governance Manager (Data Protection Officer)

Darlington Borough Council -
Durham

Apply Now

Job details

Permanent | Full-time
£50,000 - £54,495 a year
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Car scheme

Qualifications

Presentation skills
IT
AI
Leadership

Full job description

Hours and Pay

Salary

£51,356 to £54,495 per annum (pay award pending)

Salary Band

Over £50,000

Post Type

Permanent

Hours Per Week

Full time

Job and Application details

Categories

Executive / Managerial

Directorate

N/A

Published Date

07/07/2026

Closing Date

22/07/2026

Lead Governance. Drive Improvement. Make a Difference.

We are looking for an experienced Complaints and/or Information Governance Manager to lead and manage Darlington Borough Council’s Complaints and Information Governance Team. This is a rare and rewarding opportunity for an individual with substantial experience in complaints management, information governance, data protection and organisational assurance. You will play a pivotal role in ensuring the Council meets its statutory obligations, promotes transparency, and delivers excellent services.

Reporting to the Assistant Director Law and Governance, this role involves managing a team who deal with Freedom of Information requests, Subject Access Requests, Environmental Information Regulation Requests and handle all of the Council’s Corporate, Adult and Children’s Social Care, Housing and Public Health complaints. This post is the central point of contact for the Local Government and Housing Ombudsmen and the Information Commissioner’s Office (ICO) and therefore it is essential that applicants have experience of either complaints or information request handling and management, budget management, policy development and implementation, and staff management.

As the Council's statutory Data Protection Officer, you will provide strategic leadership on data protection and information rights, support organisational compliance, and act as a key adviser to senior leaders, elected members and service managers. It is therefore essential that applicants possess detailed knowledge of data protection requirements and a comprehensive understanding of the statutory requirements of local authorities.

You will also have responsibility for producing management information, governance reports and annual assurance reports for senior leaders and elected members to support corporate governance, risk management and assurance arrangements.

Our Complaints and Information Governance Team is small and the workload is varied. If you are a team player with good listening, coaching and leadership skills then we would love to hear from you.

The role offers a great opportunity for a complaints or information governance professional who already has experience in some areas of the team’s work to further develop. We are not expecting fluency in all areas, but the successful person will need to be able to develop an understanding of all areas of work and be able to oversee and help members of the team as necessary.

Experience of acting as a DPO or deputy DPO is desirable, but not essential, as there will be many opportunities to develop experience in this area.

The working arrangements are flexible. The office base is the Town Hall in Darlington with the opportunity to work from home on an agile basis, in line with the requirements of the team.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexi-time scheme
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Vivup employee benefit app and Lifestyle Savings
Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

For detailed information on this role, please refer to the Role Profile and Person Specification.

General Information for Applicants:

For a further informal discussion and any queries around the role profile and jobs itself please contact Amy Wennington, Assistant Director on 01325 405490.

If you have any further questions regarding applying for this role or the questions , please contact the HR Support team on 01325 403217 or [email protected].

https://www.northeastjobs.org.uk/contactus

All applicant email correspondence will come from [email protected] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.

Apply Now

Refine Your Search

complaints manager jobs in willington, dur

Complaints and Information Governance Manager (Data Protection Officer)

Operational Support Grade - HMP Durham (Prison Support Role)

Crime in Prison Coordinator

HOFS: Education, Skills & Work

Senior Internal Communications and Campaigns Manager

External Communications Manager

HMPYOI Deerbolt - Hub Manager

Business Administrator

Policy Adviser- Universal Credit

Senior SEND Casework Officer

Senior Administration Officer - Prison Support

RISE Adviser - North East - Secondary adviser

Head of Customer Operations and Insight

Scheme Manager - Adult Supported Living

MoSMed CDT Manager

Head of Training Delivery - Frontline Services

Board Room Manager, Stadium Of Light

Head of Security Vetting (Operations)

RISE Adviser - North East - Early years and primary adviser

Group Worker

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