it support Work, Jobs in willoughby on the wolds (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
9d
Application Support Analyst
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £28,392 - £31,157 a year
- Full-time
- Communication skills
1d
Warehouse Automation 1st Line Support Technician
Aldi —Bardon
- £32,120 - £35,900 a year
- 12 hour shift
- Warehouse experience
- Communication skills
- Annual leave
- Sick pay
IT Service Desk Apprentice
QA Apprenticeships —Loughborough
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
6d
IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
- Full-time
- Azure
- English
- No degree
Quick apply
2d
IT Network Technician
Machine Mart —Nottingham
- £26,500 - £27,500 a year
- Azure
- Windows
- Microsoft Office
- Employee discount
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
2d
IT Technician
Lionheart Educational Trust —Birstall
- £28,604 - £31,029 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
6d
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Supervising experience
- IT
IT Support Technician
Elevate Technology Group —Nottingham
- £25,000 - £30,000 a year
- Microsoft Outlook
- Windows
- SharePoint
MAY - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
6d
ICT End User Services Engineer
Hinckley & Bosworth Borough Council —Melton Mowbray
- £33,699 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- SQL
- Relocation assistance
- Annual leave
Quick apply
2nd Line IT Technician
Sygnature Discovery —Nottingham
- Full-time
- Microsoft Access
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Senior IT Technician
Nova Education Trust —Nottingham
- £31,537 - £33,699 a year
- University
- School
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
3d
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount

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First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

9 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

it support jobs in willoughby on the wolds

First Line Analyst 3

Application Support Analyst

Warehouse Automation 1st Line Support Technician

IT Service Desk Apprentice

IT Support Engineer

IT Network Technician

IT Support Technician

IT Technician

JUNIOR IT SUPPORT TECHNICIAN

IT Support Manager

IT Support Technician

MAY - 1st Line IT Support Engineer & Retail IT Technician

Service Desk Analyst

ICT End User Services Engineer

2nd Line IT Technician

Senior IT Technician

IT Operations Support Analyst

Service Desk Analyst (First Line)

IT Service Desk Engineer Apprentice

IT Service Desk Analyst

I want to receive the latest job alerts for it support in willoughby on the wolds

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