Dental Practice Manager
The Offerton Dental - Stockport
Salary: Competitive + performance-linked potential (DOE)
Hours: Full-time (part-time considered for exceptional candidates) Fixed-term, with performance-related renewals
About The Offerton Dental
The Offerton Dental is a busy, well-established mixed NHS and Private practice with a strong patient base and clear potential for further growth. We are focused on efficiency, performance, compliance, and commercial sustainability - without compromising patient care or team wellbeing.
Due to growth, we are now looking for a commercially minded Dental Practice Manager who enjoys taking ownership, using data to drive decisions, and actively improving how a practice performs.
The Role
This is a leadership and performance-driven role, not an administrative one. You will work closely with the Principal Dentist to optimise NHS delivery, grow private revenue, and run the practice as a high-performing business.
You will be expected to identify opportunities, take initiative, and implement change, rather than wait for instruction.
Key Responsibilities
- Full operational and commercial management of the practice
- Ownership of NHS contract performance, UDA delivery, and efficiency
- Actively driving private treatment growth, conversion rates, and chair utilisation
- Using statistics and KPIs to monitor performance (UDAs, income, expenses, DNA rates, chair time, staff productivity)
- Producing and interpreting reports to support informed decision-making
- Supervise and support dental practice staff, including receptionists, dental nurses, and hygienists
- Leading, managing, and handling human resources responsibilities such as recruitment, training, performance reviews, and staff development
- Recruitment, rotas, appraisals, absence management, and team development
- Implementing systems and processes to improve efficiency and profitability
- Ensuring full compliance with CQC, NHS regulations, HTM, GDPR, and H&S
- Managing patient experience and complaints with a solution-focused approach
- Controlling costs, stock, and supplier relationships
- Supporting marketing activity and private patient journey optimisation
About You
Essential:
- Commercial awareness and confidence working with figures, targets, and reports
- Proactive, decisive, and comfortable taking responsibility
- Strong people-management skills with the ability to challenge constructively
- Organised, analytical, and results-focused
- Outstanding communication skills, both written and verbal
- Strong management skills with the ability to lead a team effectively
- Excellent organisational skills with attention to detail
Highly Desirable Traits:
- Proven experience as a Dental Practice Manager
- Strong understanding of both NHS and private dentistry
- Enjoys improving systems, workflows, and performance
- Comfortable leading change and managing underperformance
- Business-minded while remaining patient-centred
- Calm, resilient, and confident in a fast-paced environment
- IT-literate (iSmile/SOE/Exact experience advantageous)
What We Offer
- Competitive salary reflecting responsibility and impact
- Genuine autonomy to run and shape the practice
- Supportive but hands-off principal who values initiative
- Opportunity to influence growth, performance, and profitability
- Stable, long-term role in a respected local practice
- Ongoing development and progression for the right individual
This role is ideal for a motivated individual eager to lead a dynamic team in delivering exceptional patient care while ensuring operational excellence.
How to Apply
Please apply via Indeed with your CV. All applications will be treated in strict confidence.
Job Type: Full-time
Pay: £32,400.00-£40,023.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
Application question(s):
- How long is your notice period?
- Please outline what experience you have in terms of skills required for the position.
- Please provide an email address to forward our pre-interview screening test.
Experience:
- Dental practice: 2 years (required)
Work authorisation:
- United Kingdom (preferred)
Location:
Work Location: In person
