director of customer service Work, Jobs in wilmslow (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
12d
Deputy Director - People Services (GMFRS)
GMCA —Manchester
- £84,182 - £93,126 a year
- Human resources
- Leadership
- Negotiation
12d
Director Customer Success, EMEA
SafetyCulture —Manchester
- Full-time
- Employee assistance programme
Regional Sales Director (North)
Command —Manchester
- £85,000 - £100,000 a year
- Monday to Friday
- Sales
- Customer service
- Leadership
Quick apply
Assistant Head of Income & Projects
University of Salford —Salford
- Full-time
- University
- IT
- Accounting
- Employee assistance programme
- Employee discount
8d
Head of Performance
K3 Advisory Group —Manchester
- Hybrid work
- Salesforce
- Analysis skills
- APIs
Quick apply
10d
Head of Account Management
Balfour Beatty —Warrington
- Hybrid work
- Business development
- Travel
- Communication skills
- Annual leave
Head of Commercial
Contact Theatre —Manchester
- £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Business development
- Leadership
14d
Head of Artificial Intelligence (AI)
WeBuyAnyCar —Manchester
- £70,000 - £150,000 a year
- Full-time
- Hybrid work
- Customer service
- Machine learning
- AI
- Free parking
Quick apply
Marketing Director
By Gamers For Gamers Ltd —Manchester
- £70,000 - £90,000 a year
- Full-time
- Presentation skills
- In-person
- Leadership
Quick apply
Head of Product
JDSPORTS —Bury
- Full-time
- Contracts
- Agile
- Leadership
- Employee discount
Quick apply
7d
Director - ThinCats healthcare
Shawbrook —Manchester
- Full-time
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Head of Solutions - Automation
THG Ingenuity —Manchester
- Full-time
- Sales
- Presentation skills
- Contracts
Head of Engineering
The Fragrance Shop —Manchester
- Azure
- Computer Science
- Continuous improvement
- Free parking
- Work from home
3d
SME Restructuring Director
Shawbrook —Manchester
- Full-time
- Continuous improvement
- Case management
- Banking
- Employee assistance programme
- Employee discount
Head of Regulatory Compliance & Quality
THG Ingenuity —Manchester
- Full-time
- Leadership
- Communication skills
Global Head of Marketing Effectiveness - Maternity Cover
JDSPORTS —Bury
- Full-time
- Leadership
- Communication skills
- Marketing
- Employee discount
Quick apply
Private Client Tax - Associate Director
SW Group —Manchester
- Full-time
- Hybrid work
- Business development
- Project management
- Team management
Quick apply

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Deputy Director - People Services (GMFRS)
GMCA —Manchester
The role holder will be subject to an Standard level check by the Disclosure & Barring Service. Through this, you will elevate People Services as a strategic…
£84,182 - £93,126 a year
12d
Assistant Director - Safer & Stronger Communities
GMCA —Manchester
Applicants must have a minimum of 3 years UK residency for Non-Police Personnel Vetting. You will work closely with elected members, and senior leaders on a…
£73,896 - £82,840 a year

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Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time
12 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

director of customer service jobs in wilmslow

Sr. Director, Customer Experience & Quality - EMEA

Deputy Director - People Services (GMFRS)

Director Customer Success, EMEA

Regional Sales Director (North)

Assistant Head of Income & Projects

Head of Performance

Head of Account Management

Head of Commercial

Head of Artificial Intelligence (AI)

Marketing Director

Head of Product

Director - ThinCats healthcare

Head of Solutions - Automation

Head of Engineering

SME Restructuring Director

Head of Regulatory Compliance & Quality

Global Head of Marketing Effectiveness - Maternity Cover

Private Client Tax - Associate Director

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