It service manager Work, Jobs in Wilton, Wil (with Salaries)

Digital Service Desk Manager
Chemring Countermeasures —Salisbury
- £47,800 - £56,200 a year
- Full-time
- Management
- Analysis skills
- IT
8d
IT Business Systems Manager
Callen-Lenz —Salisbury
- From £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Annual leave
IT Infrastructure Service Manager - Network and Data centre
Yunex Traffic —Poole
- Full-time
- Management
- IT
- Communication skills
IT Support Analyst
Callen-Lenz —Salisbury
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
8d
Project Delivery Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- ERP systems
- Travel
- Agile
Quick apply
8d
HR Data Analyst
Lane Clark & Peacock —Winchester
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Deputy Programme Manager Instrumented Live Training (Area Weapon Effects Simulation) (ILT-A)
Cubic Corporation —Salisbury
- Full-time
- PMP
- Engineering
- Project management
Project Manager
QinetiQ —Amesbury
- £50,400 - £56,000 a year
- Full-time
- PMP
- Project management
- Travel
- Employee discount
DevSecOps Engineer
Roke —Romsey
- Full-time
- Hybrid work
- Azure
- Java
- SQL
ICT Senior Analyst
New Forest District Council —Lyndhurst
- £40,174 - £44,472 a year
- Full-time
- Hybrid work
- SharePoint
- Agile
- In-person
- Annual leave
- Employee assistance programme
9d
Data and Configuration Executive
Novuna —Trowbridge
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
1d
Laboratory Information Management System Specialist
UK Health Security Agency —Porton
- £56,185 - £66,581 a year
- Part-time
- Doctoral degree
- Laboratory experience
- Master's degree
6d
Senior Software Engineer (Full Stack)
4C Strategies —Warminster
- Hybrid work
- Military
- English
- Java
IT Support Analyst Apprentice
The Delta Group —Melksham
- Hospitality
- Customer service
- Microsoft Office
Quick apply
DevSecOps Engineer
Roke Manor Research Limited —Romsey
- Hybrid work
- Azure
- Java
- SQL
Head of Release Management
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Engineering
- Agile
- Leadership
- Annual leave
- Employee assistance programme
14d
Senior IT Project Manager
Thaikelavi Business Technology Solutions Ltd —Southampton
- £40,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Flexitime
- Sick pay
Quick apply
1d
Staff Engineer (Tech Lead), Full-Stack
4C Strategies —Warminster
- Hybrid work
- Military
- English
- Java
Tech Lead - Integrations
Nourish Care —Bournemouth
- £80,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- AWS
- Annual leave
- Employee assistance programme
Director Software Engineering
RELX Group —Southampton
- Full-time
- Continuous improvement
- Agile
- Leadership

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Digital Service Desk Manager

Chemring Countermeasures
Salisbury

Apply Now

Job details

Full-time
£47,800 - £56,200 a year
8 days ago

Qualifications

Management
Analysis skills
ITIL
ServiceNow
IT
Problem management
Leadership
Communication skills

Full job description

Digital Service Desk Manager

Chemring Countermeasures is a world-leading and innovative company, designing and developing countermeasure solutions for armed forces across the globe. As part of the Chemring Group, we combine the agility of a specialist manufacturer with the strength and stability of an international organisation.

We are looking for an experienced Digital Service Desk Manager to lead our Digital Service Desk function and play a key role in shaping the service experience across the business.

This is an exciting opportunity for a service-focused IT leader who is passionate about delivering excellent customer support, developing high-performing teams, and driving continuous improvement within a modern Digital environment.

Overview of the role

As Digital Service Desk Manager, you will be the primary link between the Digital Department and the wider business for all service-related activities.

Leading a small team of 1st and 2nd line Service Desk agents, you will be responsible for ensuring the delivery of a high-quality, user-focused support service, managing incidents and service requests from initial contact through to resolution. You'll oversee service performance, drive continual improvement initiatives, and ensure exceptional customer experiences across the organisation.

Working within an ITIL-aligned environment, you will have the opportunity to influence how Digital services are delivered, improve support processes, and help shape the future of service management at Chemring Countermeasures.

Responsibilities

Lead, coach, and develop the Digital Service Desk team, fostering a high-performing and customer-focused culture.
Manage the day-to-day operation of the Service Desk, ensuring incidents and service requests are handled efficiently and effectively.
Drive service performance, monitoring SLAs, KPIs, ticket queues, backlogs, and customer satisfaction levels.
Own incident triage and escalation processes, ensuring tickets are prioritised, assigned, and resolved appropriately.
Collaborate with internal Digital teams, Group IT, and third-party suppliers to deliver seamless end-to-end support services.
Identify and implement service improvements, increasing first-time resolution rates, reducing recurring issues, and enhancing the user experience.
Ensure compliance with ITIL best practices, governance standards, and audit requirements, maintaining accurate records and consistent service management processes.

Essential Qualifications, Skills and/or Experience

Proven experience leading or managing a Service Desk or, IT/Digital Support function.
Strong understanding of ITIL principles, particularly Incident, Request, and Problem Management.
Experience using ITSM tools such as Freshservice, ServiceNow, Ivanti, or similar platforms.
Strong knowledge of Service Desk operations, triage, escalation, and workload management.
Experience working within enterprise IT environments.
Excellent leadership, coaching, and people management skills.
Experience improving service performance measures such as SLA, FCR, and customer satisfaction scores.
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities and perform effectively under pressure.

This role will be worked over a 4.5 day week; Monday to Thursday 08:00 – 16:45 and Friday 08:00 – 12:30.

Please note: We do not engage with recruitment agencies. We kindly ask that you refrain from sending speculative inquiries or CVs. Should we wish to collaborate with agencies, we will initiate contact accordingly.

Apply Now

Refine Your Search

it service manager jobs in wilton, wil

Digital Service Desk Manager

IT Business Systems Manager

IT Infrastructure Service Manager - Network and Data centre

IT Support Analyst

Project Delivery Manager

HR Data Analyst

Deputy Programme Manager Instrumented Live Training (Area Weapon Effects Simulation) (ILT-A)

Project Manager

DevSecOps Engineer

ICT Senior Analyst

Data and Configuration Executive

Laboratory Information Management System Specialist

Senior Software Engineer (Full Stack)

IT Support Analyst Apprentice

DevSecOps Engineer

Head of Release Management

Senior IT Project Manager

Staff Engineer (Tech Lead), Full-Stack

Tech Lead - Integrations

Director Software Engineering

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