Executive secretary Work, Jobs in Wimbledon, Gtl (with Salaries)

Patient Concierge Coordinator
Fortius —London
- Full-time
- Hospitality
- Hotel
- Continuous improvement
Quick apply
Executive Assistant and Office Manager
Healthxchange —London
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Annual leave
- Employee discount
Membership Qualifications Executive
The Institution Of Structural Engineers —London
- £31,539 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
13d
legal EA
Starbucks —London
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Store discount
- Employee assistance programme
Graduate Assistant Private Secretary to the Group CEO
LSEAT —London
- £31,220 - £35,112 a year
- Weekend availability
- Research
- Organisational skills
- Business
- Annual leave
- Employee assistance programme
11d
EA to CEO
Executive Support —London
- £43,267 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Organisational skills
- Employee assistance programme
Quick apply
6d
Assistant Company Secretary
DS Smith —London
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
1h
Assistant Company Secretary
Marie Curie —London
- £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Executive Officer
Amnesty International —London
- Research
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Executive Officer to the Secretary of the Conference
Methodist Church —London
- £38,000 - £43,000 a year
- Weekend availability
- English
- Research
- Travel
- Annual leave
Assistant Corporate Secretary
T. Rowe Price —London
- Full-time
- English
- Analysis skills
- Communication skills
Graduate Assistant Private Secretary to the Group CEO
LSEC —London
- £31,220 - £35,112 a year
- Weekend availability
- Research
- Organisational skills
- Business
- Annual leave
- Employee assistance programme
11d
Executive Assistant to Company Secretary
GlaxoSmithKline —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Writing skills
7d
Trainee Company Secretary
The Salvation Army —London
- £34,854 a year
- Full-time
- Continuous improvement
- Communication skills
8d
Executive Assistant
Strategy & Operations —London
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
5d
Executive Assistant and Business Support
Department for Energy Security & Net Zero —London
- £34,835 - £35,710 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
10d
Assistant Private Secretary
Crown Prosecution Service —London
- £37,615 - £39,885 a year
- Temporary
- Hybrid work
- Presentation skills
- Travel
- Flexitime
9d
Senior Assistant Company Secretary
Wise Australia Investments —London
- £111,000 - £150,000 a year
- Continuous improvement
- Leadership
Media Officer
Department for Education —London
- £41,446 - £45,979 a year
- Full-time
- Presentation skills
- Communication skills
- School
1d
Executive Assistant, Construction Disputes
Forsters —London
- Microsoft Powerpoint
- Microsoft Word
- Travel

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Patient Concierge Coordinator

Fortius -
London

Quick apply

Job details

Full-time

Qualifications

Care record keeping
Collaborate with healthcare professionals
Hospitality
Integration of care pathways
Travel arrangements
Clinical record keeping
Stakeholder collaboration
Client engagement
Stakeholder liaison
Patient appointment coordination
Internal department liaison
Patient service
Continuous improvement
Organisational skills
Patient-centred care
Customer interaction
Multidisciplinary collaboration
Patient record updating
Managing patient records
Medical terminology
Communication skills

Full job description

We are seeking an enthusiastic and highly organised Patient Concierge Coordinator to join our patient services team.

As part of the exciting launch of our brand-new Fortius Concierge Department, this role is key to shaping and delivering a dedicated, white-glove service for our most elite clients. Whether supporting professional sports figures, ultra-high-net-worth individuals, high-profile figures, or patients who simply want an elevated level of personalised care, you will help set the benchmark for our premier of this type of service offering.

You will work alongside our Consultants, Medical Secretaries, Surgical Coordinators, and Clinic Teams to handle everything behind the scenes and on the floor. From fast-tracking bookings to arranging private transport and luxury stays, your job is to take the stress out of their care pathway and make sure every touchpoint feels exceptional.

The successful candidate must be agile and able to flex their skills across five different sites and deliver their work with a ‘patient first’ mindset at all times.

Key Responsibilities

VIP Patient Experience & High Profile Patient Care

Deliver a consistently high‑quality, personalised service to all VIP patients, ensuring their comfort, privacy, and expectations are exceeded at every stage.

Provide a professional meet‑and‑greet service, escorting VIP patients through appointments, diagnostics, and pre‑/post‑operative processes.
Act as the single point of contact for VIP patients, their EAs, agents or family offices, managing all enquiries, requests, and communications promptly and professionally.
Coordinate bespoke VIP requests such as hotels, transport, hospitality, scheduling preferences, and all other special requests.

Patient Journey & Coordination

Manage the full administrative pathway for VIP patients, including first request contact, appointment booking, pre‑assessment coordination, surgical scheduling, and follow‑up arrangements, in collaboration with consultant medical secretaires as appropriate.
Liaise with consultants, nursing teams, theatre staff, and administrative colleagues to ensure VIP needs are clearly communicated and met without delay.
Monitor patient progress throughout their visit, proactively identifying and resolving issues to maintain a smooth and stress‑free experience.

Documentation & Compliance

Ensure all required documentation is completed accurately and in a timely manner, including registration/admission forms, consent forms, medical questionnaires, and legal compliance paperwork.
Maintain accurate and up‑to‑date patient records, ensuring all interactions and service requests are logged appropriately.
Uphold strict confidentiality and discretion at all times, adhering to GDPR and internal privacy protocols.

Operational Excellence

Support the coordination of diagnostic tests, imaging, and pre‑operative requirements, ensuring timely completion and clear communication with patients.
Gather and monitor VIP patient feedback, identifying opportunities to enhance service quality and contributing to continuous improvement initiatives.
Work collaboratively with the wider clinic team to uphold service standards and ensure a cohesive, high‑performing VIP service offering.
Supporting the Head of Customer Experience across key operational projects

Key Competencies

Stakeholder Collaboration - Builds trust with Consultants, Medical Secretaries, and internal teams to deliver unified patient care
Customer Focus - Delivers outstanding service with empathy and attention to detail.
Professionalism & Discretion - Maintains confidentiality and handles sensitive information appropriately.
Communication - Adaptable, clear, calm, confident in every interaction.
Logistics & Planning - Manages complex schedules and competing demands effectively.
Team Collaboration - Works well with multidisciplinary teams to support seamless patient care.
Resourcefulness - Anticipates bottlenecks and solves problems before they impact the patient

Essential

Proven experience in a luxury patient‑facing or customer‑facing role within healthcare, hospitality, luxury services, or similar.
Demonstrated success managing end-to-end premium client/member experiences with measurable impact on satisfaction
Exceptional communication and interpersonal skills, with the ability to build rapport quickly and professionally.
Strong organisational ad operational skills with the ability to manage multiple priorities and work under pressure.
Experience handling sensitive information with a high level of discretion, professionalism, and emotional intelligence.
Ability to remain calm, proactive, and solution‑focused in a fast‑paced environment.

Preferred

Background in a private healthcare.
Established knowledge of London’s luxury hotel, executive travel, and private transport options

Knowledge of medical terminology and/or orthopaedic pathways.
Experience writing and developing SOPs and service standards

Quick apply

Refine Your Search

executive secretary jobs in wimbledon, gtl

Patient Concierge Coordinator

Executive Assistant and Office Manager

Membership Qualifications Executive

legal EA

Graduate Assistant Private Secretary to the Group CEO

EA to CEO

Assistant Company Secretary

Assistant Company Secretary

Senior Executive Officer

Executive Officer to the Secretary of the Conference

Assistant Corporate Secretary

Graduate Assistant Private Secretary to the Group CEO

Executive Assistant to Company Secretary

Trainee Company Secretary

Executive Assistant

Executive Assistant and Business Support

Assistant Private Secretary

Senior Assistant Company Secretary

Media Officer

Executive Assistant, Construction Disputes

I want to receive the latest job alerts for executive secretary in wimbledon, gtl

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