Support escalation engineer Work, Jobs in Wimbledon, Gtl (with Salaries)

3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
12d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply
Technical Support Engineer
Gigs —London
- £70,000 - £100,000 a year
- Travel
- APIs
- Communication skills
Customer Success Operations Associate
GP Automate —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
Quick apply
2d
Staff Support Engineer
CircleCI —London
- £85,000 - £107,000 a year
- Remote
- Azure
- DevOps
- Master's degree
Quick apply
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
5d
IT Support Engineer (Onsite / Site-based)
BCN Group —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
13d
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
Technical Support Engineer
DoorDash USA —London
- Remote
- Salesforce
- Analysis skills
- Mentoring
Quick apply
10d
Associate Support Engineer
SilverRail —London
- Hybrid work
- SQL
- APIs
- IT
- Employee discount
Quick apply
9d
Support Engineer
Reset Health —London
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Java
- SQL
- JavaScript
Quick apply
IT Support Engineer - Tier 2
REL Field Marketing —London
- Up to £40,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
Project Delivery Engineer
Total IT Technology Solutions Ltd —London
- £34,000 - £37,000 a year
- Weekend availability
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Cloud Infrastructure Support Engineer
Radiant —London
- Full-time
- Hybrid work
- Computer Science
- Machine learning
- No degree
- Annual leave
Quick apply
Operations Support
Simple Machines —London
- Full-time
- Hybrid work
Quick apply
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply

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3rd Line Support Engineer

Metropolitan Thames Valley -
London

Quick apply

Job details

Full-time
£44,997 - £47,365 a year

Qualifications

Microsoft Office
VoIP

Full job description

3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours)
Farringdon, London (hybrid)
£44,997 - £47,365

About Us: Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London.

What you'll need to succeed:

Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation’s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices.
On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues.
Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office.
Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk.
Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager.
Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes.
Undertake change management of the infrastructure estate
Work an out-of-hours shift if asked to, compensated by corporate company guidelines.
Undertake infrastructure project work and continuous improvement activities as part of the annual work plan
Management of relationships with third parties and suppliers.

To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made.

Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person)

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 – which represents London’s largest housing associations – we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We’ll do this by listening to our customers and working alongside them.

Phone:
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support escalation engineer jobs in wimbledon, gtl

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