Caseworker Work, Jobs in Wimborne, Dor (with Salaries)

PALS & Complaint Caseworker
University Hospitals Dorset NHS Foundation Trust —Poole
- £32,073 - £39,043 a year
- Part-time
7d
Benefits Income Maximisation Caseworker
Citizens Advice Bournemouth Christchurch and Poole —Bournemouth
- £19,924.32 - £20,390.29 a year
- Part-time
- Customer service
- Computer literacy
- In-person
- Health & wellbeing programme
- Bereavement leave
Quick apply
5d
Debt Caseworker
Citizens Advice Bournemouth Christchurch and Poole —Bournemouth
- £24,573.33 - £26,218.16 a year
- Full-time
- Data entry
- Health & wellbeing programme
- Bereavement leave
Quick apply
5d

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Benefits Income Maximisation Caseworker
Citizens Advice Bournemouth Christchurch and Poole —Bournemouth
You will need an up-to-date knowledge of the welfare benefits system, strong background in the delivery of high-quality advice and comprehensive understanding…
£19,924.32 - £20,390.29 a year
Quick apply
5d
Debt Caseworker
Citizens Advice Bournemouth Christchurch and Poole —Bournemouth
Assist with social policy work by providing information about clients’ circumstances. Prepare for and attend supervision sessions, team meetings and management…
£24,573.33 - £26,218.16 a year
Quick apply
5d

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PALS & Complaint Caseworker

University Hospitals Dorset NHS Foundation Trust -
Poole

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Job details

Part-time
£32,073 - £39,043 a year
7 days ago

Full job description

We are seeking to recruit a Complaints Caseworker who has the right set of values to join our team.

If you have sensitivity and empathy, can demonstrate excellent interpersonal skills and are a critical thinker with an aptitude for problem solving, this role would be ideal for you.

The post holder is an integral member of the Patient Experience Team, aiming to resolve complaints in accordance with the NHS complaints regulations. This includes identifying opportunities where complaints can be resolved quickly and to the satisfaction of the complainant, as well as using appropriate methodology to carry out thorough investigations and write detailed response letters.

You will carry a caseload of complaints, from the first point of contact with the complainant. The role involves building strong relationships with the people who use our service as well as liaising with and supporting managers and staff to address questions and concerns. We are continually learning and improving, striving to create a complaint handling service that reflects national best practice and to use every complaint as an opportunity to better understand and improve the quality of our services.

If you would like to know more, we look forward to hearing from you.

Base Location: Poole and Royal Bournemouth Hospitals

Interview: August 27th

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

Apply Now

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PALS & Complaint Caseworker

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