Customer care coordinator Work, Jobs in Wimborne, Dor (with Salaries)

Customer Care Co-Ordinator Southampton- 12 months maternity cover
Swatch Group —Southampton
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Gatherings Co-ordinator
Home Grown Hotels —Lyndhurst
- £13.61 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Sales Support Coordinator - Part Time
Campions —New Milton
- £14,400 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
Quick apply
Leisure Fitness Co-ordinator
Wiltshire Council —Salisbury
- £27,254 - £28,598 a year
- Full-time
- Hybrid work
- Customer service
5d

Other jobs to consider

Find your next job by exploring related positions.

Customer Representative - Wimborne
Nationwide Building Society —Wimborne
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that…
From £26,500 a year
5d
Office Junior/Administrator
The Play Inspection Company —Poole
To be the first point of contact for customer service calls and enquiries. General administrative duties including but not limited to; document control both…
£19,000 - £23,000 a year
Quick apply

I want to receive the latest job alerts for customer care coordinator in wimborne, dor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care coordinator jobs near wimborne, dor

Customer Service jobs in Remote

Social Care Assessor jobs in London

Customer Care Coordinator jobs in Lichfield

Customer Care Coordinator jobs in Newton Abbot Tq12

Care Home Administrator jobs in London

Animal Care jobs in Glasgow

Customer Care Coordinator jobs in South West Region

Sales Support Coordinator jobs in Birmingham B23

Sales Support Coordinator jobs in Walsall

Sales Support Coordinator jobs in Milton Keynes

Sales Support Coordinator jobs in Inverkeithing

Project Coordinator jobs in Hampshire

Remote Working Patient Coordinator jobs in London

Customer Care Co-Ordinator Southampton- 12 months maternity cover

Swatch Group -
Southampton

Quick apply

Job details

Qualifications

Microsoft Excel
English
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

The company

The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

Job description

Are you a people person with a knack for turning every interaction into a positive experience with excellent attention to detail? We’re looking for an energetic and organised Customer Care Coordinator to join our growing team in this brand-new role. You’ll be at the heart of our customer journey, making sure every client feels valued, supported, and heard from their very first contact with us. If you thrive in a fast-paced environment, love problem-solving, and want to shape the way we care for our customers, this is your chance to make a real impact.

Main Function

To ensure delivery of a consistently high level of customer care for Swatch and Flik Flak, UK and Ireland customers by continually reviewing and developing the customer care function.

Profile

Main Role and Responsibilities

Efficiently manage customer returns, ensuring timely and appropriate resolutions such as refunds or exchanges, in line with company policies.
Identify and address counterfeit items during the return process, particularly for collaboration watches, ensuring brand integrity.
Perform minor watch servicing, including bracelet adjustments and battery replacements, to maintain high customer satisfaction.
Foster strong team collaboration through clear, respectful, and proactive communication with colleagues and customers.
Take initiative to continuously deepen your knowledge of our brands, products, services, and internal procedures, staying current with updates and best practices.
Maintain regular contact with customer primarily via phone and email to understand their needs and take appropriate action.

Additional Responsibilities- when required

Deliver accurate and helpful information, advice, and guidance to customers via phone and email, aiming to resolve queries at the first point of contact.
Proactively engage with customers to identify and address potential issues before they escalate into complaints.
Monitor customer interactions to ensure timely and consistent handling in line with company standards.
Enhance customer satisfaction and loyalty by consistently meeting or exceeding expectations.

Key Skills

Demonstrate excellent attention to detail and the ability to prioritise tasks effectively in line with business needs.
Be proficient in Microsoft Office, particularly Excel (e.g., formulas, pivot tables) and Word.
Show a high level of self-motivation with a commitment to continuous personal development.
Possess strong verbal and written communication skills, with a customer-focused and approachable manner.
Have a thorough understanding of the Swatch refund policy and relevant consumer law.
Exhibit excellent organisational and time management skills.
Take ownership of your workload, ensuring prompt and proactive resolution of issues.

Languages

English and second language is a bonus

Company address

The Swatch Group (UK) Limited
Unit C, Adanac Drive
Adanac Park
Southampton, Hampshire,
SO16 0BT, United Kingdom

Contact

Kevin Charles

Job Reference: SGUK01492

Quick apply

Refine Your Search

customer care coordinator jobs in wimborne, dor

Customer Care Co-Ordinator Southampton- 12 months maternity cover

Gatherings Co-ordinator

Sales Support Coordinator - Part Time

Leisure Fitness Co-ordinator

Other jobs to consider

I want to receive the latest job alerts for customer care coordinator in wimborne, dor

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected