Service advisor Work, Jobs in Wincanton, Som (with Salaries)

Customer Service Advisor
Roper Rhodes —Bath
- £30,133.08 a year
- Full-time
- Bilingual
- Customer service
- English
- Health & wellbeing programme
- Employee assistance programme
Quick apply
10d
Service Advisor
Foray Motor Group —Shaftesbury
- £35,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Parts Advisor Vauxhall & CitroënTrowbridge
Platinum Motor Group —Trowbridge
- Up to £30,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Organisational skills
- Free parking
- Store discount
Quick apply
Customer Service Advisor
Screwfix —Yeovil
- Up to £12.64 an hour
- Full-time
- Customer service
- Microsoft Office
- Employee discount
3d
Patient Services Coordinator
Hatt Health & Movement Clinic —Frome
- From £13 an hour
- Part-time
- In-person
- Office experience
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Service Advisor
Barclays —Yeovil
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Parts Advisor
Hunt Forest Group —Dorchester
- £28,000 - £32,500 a year
- Overtime
- Free parking
- Sick pay
Customer Service Advisor - Monday to Friday
Curo —Bath
- £26,265 - £29,829 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Service Advisor
Rygor Auto —Westbury
- £29,000 a year
- Full-time
- Customer service
- Communication skills
- Health & wellbeing programme
- Annual leave
Parts Advisor
Alliance Automotive Group LV —Blandford Forum
- Communication skills
- Employee discount
Quick apply
5d
Customer Service Library and Information Advisor
Bath and North East Somerset Council —Midsomer Norton
- £13.69 - £14.35 an hour
- Part-time
Mercedes-Benz Service Advisor
Sytner Mercedes-Benz of Bath —Bath
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
2d
Customer Services Advisor
Halfords —Wells
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Campus Services Sustainability Coordinator
University of Bath —Bath
- £26,707 - £30,378 a year
- Part-time
- University
- Communication skills
- Time management
- Annual leave
- Employee discount
3d
Part Time Global Exchange Advisor (Fixed Term, Part of a Job Share)
Bath Spa University —Bath
- Part-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d

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Customer Service Advisor

Roper Rhodes
Bath

Quick apply

Job details

Permanent | Full-time
£30,133.08 a year
10 days ago

Benefits

Health & wellbeing programme
Additional leave
Cycle to work scheme
Company pension
Company events
Employee assistance programme
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Bilingual
Customer service
English
Data entry
Phone etiquette

Full job description

Job Summary
Roper Rhodes are a supplier of bathroom products with an excellent reputation of over 40 years. We are leaders in the bathroom furniture market with a share of around 33% of the total UK market. The company employs circa 250 people across our Bath office/Bristol warehouse. Our customers include major national retailers, national/regional builder’s merchants and a nationwide network of independent bathroom retailers. Products are manufactured to our own in-house designs from sources all over the world.

We have an exciting new opportunity to join our busy and friendly customer service team in our stylish Bath offices.

We are looking for someone who enjoys a busy environment, working as part of a team, prides themselves on providing good customer service and has excellent attention to detail.

Responsibilities

To deliver excellent service in all interactions with our customers.

To ensure that all communications, verbal or written, are clear and appropriate.

Through an effective telephone manner you will:

· Take orders from Customers over the telephone.

· Assist Customers with queries.

· Provide first-line technical advice.

Using our internal IT systems you will:

· Process orders.

· Answer queries and provide status updates.

· Organise and process product returns.

Maintain internal record keeping processes which link to tasks and activities.

Perform general administration tasks.

Learn to apply all Customer service processes and internal procedures.

Liaise with customers and couriers on the phone, email and through system interaction.

Perform any other reasonable task as requested by management.

KPIs

Incoming call-answering targets to be maintained.

Order accuracy targets to be maintained.

All pricing to be accurately processed.

Skills & Qualifications

Customer Service professional.

Confident and efficient telephone skills.

Energetic and positive approach.

Committed and loyal.

Team player.

Looking for a role where they make a real difference.

Behaviours & Competencies

Professional

· Demonstrating a professional approach to work.

· By being punctual for work and appointments.

· Being prepared and organised for all meetings and training sessions.

· Being appropriately presented in a professional environment .

· Using appropriate professional language – both verbal and written.

Team Work

· Being an active member of the team in order to achieve the shared objectives.

· Completing work on time and according to deadlines.

· Being helpful and supportive to other members of the team.

· Building effective relationships with other departments.

· Demonstrating an understanding of the goals and objectives of the greater team.

Organised

· Able to organise own workload and prioritize appropriately.

· Can demonstrate initiative and the ability to work unsupervised.

· Can maintain composure under pressure.

Learning

· Consistently demonstrate a desire to learn and achieve personal objectives.

· Identify areas of personal development and seek help to improve.

· Successfully acquire new knowledge and apply this practically.

Communication

· To be able to communicate clearly and effectively both verbally and in writing.

· Demonstrate listening skills with customers and colleagues.

Adaptable

· Be flexible and open to new tasks and requests.

Customer Service

· Demonstrate an understanding of the Customer service values of Roper Rhodes.

Deliver the required standards of service in all interactions with Customers.

Hours of work

39 hours per week

Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm (plus one additional day a week you will finish at 5pm by prior arrangement with your Manager)

Salary & Benefits

· 25 days holiday per year rising with length of service

· Option to purchase up to 5 more

· Annual bonus up to £1000 per year payable in Jan.

· Pension: 1% employee contribution 7% employer contribution

· X4 life assurance

· Employee Assistance programme

· Private GP service

· Cycle and tech schemes

· Employee product discount

· Paid volunteer time

· On-site parking

· Discounted electric car charging

Job Types: Full-time, Permanent

Pay: £30,133.08 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Are you able to reliably commute to Bath, BA1 3JF

Language:

English (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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