E commerce manager Work, Jobs in Winchester, Ham (with Salaries)

Customer Experience Advisor
WeBuyAnyPhone.com —Fareham
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
7d
Graduate Trainee
Unicorn Orange —Farnham
- From £26,000 a year
- Full-time
- SQL
- Bachelor's degree
- In-person
- Free parking
- Work from home
Quick apply
Operations Manager - Basingstoke
DPD Group UK —Basingstoke
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Warehouse and Fulfilment Manager
Prism elogistics —Basingstoke
- From £35,000 a year
- Full-time
- Management
- Organisational skills
- Warehouse experience
Quick apply
Senior Structured Cabling Installation Engineer (Field Based)
Protek Systems Limited —Southampton
- £40,000 - £46,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Travel
- Paid training
- Annual leave
Quick apply
Operations and Test Manager
Corporate LinX —Andover
- JavaScript
- Agile
- Work from home
Product Manager - Enterprise servers
Integral Memory Plc —Basingstoke
- Full-time
- Sales
- Software development
- IT
Quick apply
Part-time Supervisor
Robert Dyas —Petersfield
- £13.54 an hour
- Part-time
- Employee discount
3d
Indirect Tax Consultant
AVASK —Southampton
- £30,000 - £35,000 a year
- Hybrid work
- English
- Communication skills
- Tax experience
Quick apply

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Customer Experience Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
7 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

CRM software
Customer service
Salesforce
Complaint handling
Driving
Organisational skills
Telecommunication
Communication skills
Negotiation

Full job description

WeBuyAnyPhone.com is a tech recycling service that buys, refurbishes, and recycles pre-owned mobile phones, tablets, and wearable tech. We're seeking a Customer Experience Advisor who shares our passion for sustainability, embraces technology, and is driven to deliver great customer experiences.

Location: Whiteley, near Solent Hotel
Salary: Up to £28,000 per year (DOE)
Hours: Monday–Friday, 8:30am–5:00pm
Reports to: Customer Experience Manager

Why This Role Matters

You'll ensure every customer feels valued, understood, and treated fairly throughout their journey with us. You'll help to resolve complex issues with empathy and professionalism, and identify opportunities to improve our processes and overall customer experience. Your work will play a key role in strengthening customer relationships and improving acceptance and retention outcomes.

This is an excellent opportunity for someone who enjoys problem-solving, thrives in customer-facing environments, and wants to make a measurable impact within a growing e-commerce business. You'll also have the opportunity to boost your earnings with a monthly commission of up to £250!

What You’ll Be Doing

Managing customer enquiries across phone, email, live chat, and social media.
Taking ownership of issues through to resolution.
Handling revised offer conversations with empathy and confidence.
Retaining customers through effective objection handling.
Explaining grading decisions clearly and fairly.
Identifying customer journey improvements.
Working with internal teams to resolve issues.
Analysing customer feedback and trends.
Maintaining high service and retention standards.
Supporting the development of the retention function.

What You’ll Bring

A Minimum of 1 years' experience working within a customer service, retention, or contact centre role; handling complaints and escalations.
Strong verbal and written communication skills.
Objection handling and negotiation skills.
Ability to build trust and rapport quickly.
Strong problem-solving and decision-making skills.
Ability to remain calm under pressure.
Strong organisational skills and attention to detail.

Desirable

Experience within e-commerce, telecoms, or consumer electronics.
Experience using CRM systems such as Salesforce.
Knowledge of marketplace platforms such as eBay and Amazon.
Experience driving service improvements.

What We’re Looking For in You

Customer-focused and outcome-driven.
Confident handling challenging conversations.
Empathetic but commercially aware.
Resilient and composed under pressure.
Proactive and solutions-focused.
Comfortable explaining technical information simply.
Motivated by continuous improvement.

What You’ll Gain

A direct impact on customer retention and revenue.
Valuable negotiation and communication experience.
Opportunities to shape customer experience processes.
Highly transferable customer service skills.

Additional Information

This is a full-time office-based role
DBS check required.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.

WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

What interests you about the Customer Experience Advisor role at WeBuyAnyPhone, and how does your previous experience make you a good fit?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

e commerce manager jobs in winchester, ham

Customer Experience Advisor

Graduate Trainee

Operations Manager - Basingstoke

Warehouse and Fulfilment Manager

Senior Structured Cabling Installation Engineer (Field Based)

Operations and Test Manager

Product Manager - Enterprise servers

Part-time Supervisor

Indirect Tax Consultant

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