Delivery manager customer & operations support Work, Jobs in Windlesham, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Operations Support Manager
Accent Catering Services Ltd —London
- £39,000 a year
- Full-time
- Cooking
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Service Deliver Manager (SC Cleared)
CGI —Leatherhead
- Full-time
- Hybrid work
- Travel
- Organisational skills
- IT
Quick apply
11d
Assistant Security Manager
Equans —Ealing
- £42,058 a year
- Full-time
- Computer literacy
- University
- First Aid Certification
- Annual leave
- Employee assistance programme
Operations Assistant Manager
TRULAWN LTD —Hook
- £34,000 - £39,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
1d
Regional Mobile Repair Manager (South East Region)
cinch —Hook
- Monday to Friday
- Management
- Customer service
- In-person
- Employee assistance programme
Quick apply
11d
Registered Care Manager
Helping Hands —Camberley
- Up to £48,050 a year
- Management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Security Manager
Mitie —Farnborough
- £21.83 an hour
- Full-time
- Management
- Microsoft Office
- First Aid Certification
Station Lounge & Support Host (FTC 6 months)
Caledonian Sleeper Limited —London
- £20,554.69 a year
- Part-time
- Microsoft Powerpoint
- Hospitality
- Customer service
- Annual leave
- Employee discount
Quick apply
2d
People Partner
SC Johnson Lifestyle Brands —Frimley
- Full-time
- Microsoft Office
- Human resources
- In-person
- Flexible schedule
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
14d
Project Manager Apprentice
QA Apprenticeships —Guildford
- £18,000 - £24,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Annual leave
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
Warehouse Manager Trainee
Paramount Pools Ltd —Hook
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Driving
- Free parking
Quick apply
Construction Talent Aquisition Manager
Optimal Group —London
- £40,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
8d
Regional Manager
The Sofa Delivery Company —Farnborough
- £60,000 a year
- Analysis skills
- Leadership
- Employee discount
- Sick pay
Quick apply
14d
Customer and Trading Manager - Nightshift
Sainsbury's —Farnham
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount

I want to receive the latest job alerts for delivery manager customer & operations support in windlesham, sry

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

delivery manager customer & operations support jobs in windlesham, sry

Customer Service Manager

Operations Support Manager

Service Deliver Manager (SC Cleared)

Assistant Security Manager

Operations Assistant Manager

Regional Mobile Repair Manager (South East Region)

Registered Care Manager

Manager, Technical Services

Security Manager

Station Lounge & Support Host (FTC 6 months)

People Partner

Customer Operational Delivery Manager

Transformation Manager

Project Manager Apprentice

Strategic Account Manager

Warehouse Manager Trainee

Construction Talent Aquisition Manager

Talent Development Partner

Regional Manager

Customer and Trading Manager - Nightshift

I want to receive the latest job alerts for delivery manager customer & operations support in windlesham, sry

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