Company Summary:
Redwood Co-Living is a growing accommodation operator focused on creating high-quality, community-driven living experiences for residents across the UK. Our vision is to redefine modern renting by delivering exceptional accommodation, outstanding customer service, and vibrant communities where people feel connected, supported, and proud to live.
We are building a business where innovation, collaboration, and operational excellence are at the heart of everything we do. Joining Redwood Co-Living means becoming part of a fast-growing organisation with exciting opportunities for career progression and personal development.
About the Role:
Redwood Co-living is seeking a proactive and skilled Maintenance Operative to help deliver a safe, comfortable, and well-maintained living environment for our residents in to oversee the daily operations of our Purpose-Built Student Accommodation (PBSA) property. This hands-on role is responsible for carrying out reactive repairs, planned preventative maintenance, and supporting the day-to-day operation of our buildings.
The successful candidate will take pride in maintaining high standards, providing excellent customer service, and ensuring residents enjoy a positive living experience throughout their stay.
Key Responsibilities
Reactive Maintenance
- Respond promptly and professionally to maintenance requests from residents and management.
- Diagnose and carry out repairs across a range of maintenance disciplines, including:
- Plumbing (blocked drains, showers, leaking taps, toilet repairs)
- Basic electrical works (replacements, socket checks, minor repairs)
- Joinery and carpentry (door adjustments, furniture repairs, lock maintenance)
- Heating, ventilation, and general building systems
- Escalate specialist or complex issues to approved contractors when required.
- Ensure repairs are completed efficiently and to a high standard.
Planned Preventative Maintenance (PPM)
- Carry out scheduled inspections and preventative maintenance activities across the property portfolio.
- Conduct routine checks of fire safety systems, emergency lighting, appliances, communal facilities, and building equipment.
- Maintain accurate maintenance records and report recurring issues or potential risks.
- Support compliance programmes to ensure buildings remain safe and operational.
Health, Safety & Compliance
- Perform all duties in accordance with company policies and relevant health and safety legislation.
- Identify, report, and help mitigate hazards or risks within the property.
- Support compliance activities including fire safety inspections, water hygiene monitoring, and statutory testing requirements.
- Ensure tools, equipment, and work areas are maintained safely and responsibly.
Room Turnaround & Property Upkeep
- Assist with room inspections, repairs, and preparation during resident changeovers and peak summer turnaround periods.
- Ensure bedrooms are presented to Redwood standards before new resident arrivals.
- Help maintain communal areas, refuse stores, external grounds, and shared facilities.
- Support the wider operations team in maintaining a welcoming and professional environment.
Resident Experience & Customer Service
- Deliver friendly, professional, and resident-focused service at all times.
- Communicate clearly with residents regarding maintenance issues and expected repair timescales.
- Follow room access procedures and respect resident privacy.
- Build positive relationships with residents and colleagues while representing the Redwood brand.
Contractor Management
- Liaise with external contractors and service providers attending site.
- Monitor contractor performance to ensure work is completed safely and to the required standard.
- Ensure contractor compliance with site procedures and health and safety requirements.
Skills & Experience
Essential
- Practical maintenance experience covering a range of trades, including plumbing, joinery, and basic electrical work.
- Strong fault-finding and problem-solving skills.
- Excellent organisational and time-management abilities.
- Good communication and customer service skills.
- Ability to work independently and manage competing priorities.
- Understanding of health and safety requirements within a residential environment.
Desirable
- Experience working within student accommodation, residential property, co-living, hospitality, or facilities management environments.
- Relevant trade qualifications in plumbing, electrical, carpentry, or a related discipline.
- Knowledge of compliance requirements, including fire safety, Legionella monitoring, and PAT testing.
- Full UK driving licence.
Personal Attributes
- Friendly, approachable, and service-oriented.
- Reliable, dependable, and proactive.
- Takes ownership of tasks and maintains high standards.
- Calm under pressure and able to prioritise effectively.
- Flexible and adaptable, with a willingness to respond to urgent maintenance issues when required.
- Team player with a positive, can-do attitude.
Working Conditions
- Full-time position.
- Occasional evening and weekend work may be required to respond to emergencies or operational needs.
- The role involves physical activity, manual handling, and regular movement throughout residential buildings.
Why Join Redwood Co-living?
At Redwood, we're creating exceptional living experiences for students and young professionals. We believe that great accommodation starts with great people. You'll be part of a supportive, growing team where your work has a direct impact on resident satisfaction and the quality of our communities.
Pay: £26,000.00-£30,000.00 per year
Benefits:
Work Location: In person
