Casework support administrator Work, Jobs in Winnersh, Brk (with Salaries)

Casework Support Administrator
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Casework Support Administrator

Cellmark Forensic Services -
Didcot

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Job details

Full-time
4 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Travel arrangements
Spreadsheets
Laboratory housekeeping
Filing
Case record updates
Microsoft Office Suite
Database management
Continuous improvement
Data entry
Organisational skills
Front desk
Customer interaction
Typing
Site housekeeping
Planned maintenance

Full job description

Job Advert

Casework Support Administrator

To work within a busy laboratory and/or office environment interfacing with internal/external customers to ensure excellent customer service is upheld. Contribute towards the success of the casework teams by completing all set tasks within the Key Performance Indicators set by the line manager. Ensure quality is maintained at all times. Engage with continuous improvement initiatives.

Reporting Structure

Reporting to CSA Team Leader or Lead

Key Responsibilities & Accountabilities

Assist scientific employees by managing laboratory housekeeping, exhibit handling and administration for site to include (not exhaustive list):

Full exhibit management, booking exhibits and inputting accurate case information onto our case management system, liaising with couriers, moving exhibits within the site and other BU’s returning exhibits back to customers, triaging of forensic cases.
Administrative tasks to include casefile management (invoicing, file retrieval, pagination and filing), customer queries, providing EPGs to scientists, defence requests and travel arrangements.
Procurement duties for accurate invoicing of some sub-contracting work.
General office duties, including meeting and escorting visitors and handling incoming and outgoing post.
Maintaining key databases and assisting with data entry tasks (spreadsheets).
Scheduling of key preventative maintenance with internal customers and contractors to help ensure scientific instruments are kept in the best condition.

Knowledge, Skills and Experience

Understanding of the confidential nature of the business.
Strong knowledge and experience of Microsoft packages (Word, Excel, PowerPoint, Outlook)
Minimum: 5 GCSEs or equivalent to include English, Maths and Science

Person Specification

Full commitment to and demonstration of upholding all CFS values.
Attention to detail (essential).
Excellent telephone manner.
Strong interpersonal skills.
Highly motivated and pro-active attitude.
High levels of concentration.
Excellent organisational skills.
Ability to work to strict timelines

Physical Demands

Sitting, using keyboard.
Basic lifting and handling

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications.

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