Customer service desk Work, Jobs in Winnersh, Brk (with Salaries)

Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Field Interviewer - Reading
the National Centre for Social Research —Reading
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
9d
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
Helpdesk Administrator
OA Partners —Bracknell
- £13.75 an hour
- Temporary
- Customer service
- Communication skills
9d
Technical Support Desk Agent
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Free parking
- Employee assistance programme
Quick apply
1d
IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Customer Support Technician
Ricoh —Reading
- Communication skills
4d
Live Event Production Manager (Full Time)
Yes Events —Wokingham
- £35,292 - £48,786 a year
- Overtime
- English
- First Aid Certification
- Organisational skills
- Free parking
Quick apply
11d
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Customer Service Desk Shift Lead
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
4d
Field Interviewer - Guildford
the National Centre for Social Research —Guildford
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
PCN Digital Transformation Administrator
Ringmead Medical Practice —Bracknell
- From £15 an hour
- Part-time
- Social media management
- GP surgery experience
- Administrative experience
- Free parking
- Store discount
Quick apply
1d
Service Desk Coordinator - Maternity Cover
IPM Facilities Ltd —Bordon
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
VodafoneThree - Service Desk Analyst
Vodafone —Farnborough
- 12 hour shift
- Customer service
- Analysis skills
- Communication skills
- Employee discount
2d
Clinic Coordinator
Surrey Park Women's Clinic —Guildford
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
9d

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Service Desk Analyst

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

TCP
ITIL Certification
Azure
LAN
Google Cloud Platform
AWS
MTA
Scripting
WAN
DNS
Financial services
TCP/IP
Communication skills
PowerShell
Active Directory
Intune
VPN

Full job description

“Be the face of IT support in a growing, modern, digitally transforming bank.”

At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

We’re modernising how we work – strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey, we’re looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high-quality technical support in a fastmoving, people focused organisation.

You’ll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands-on role where you’ll be the first point of contact for technical issues, troubleshooting, device management, and operational support – making you a key player in ensuring our colleagues can work effectively every day.

What you’ll deliver

As part of our Technology team, you will:

Provide friendly, high-quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications.
Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users.
Manage user account creation, moves and changes across our IT systems.
Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first-time fix rate.
Support a hybrid multi-cloud environment and contribute to ongoing service improvements.
Produce clear and accurate documentation, knowledge articles and process notes.
Carry out routine system checks and contribute to project work across the Bank.
Provide monthly onsite support in our London office and participate in the out of hours on-call rota.

You’ll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function.

This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week.

What you’ll bring

We’re looking for someone who is technical, proactive and thrives in a people centric role. In addition:

Essential experience & skills

Strong working knowledge of Windows 11 and M365.
Proven experience with device builds, configuration and management (Autopilot, InTune).
Experience supporting tablets, mobiles, and corporate device estates.
Understanding of Active Directory and Azure Active Directory (Entra).
Basic PowerShell scripting skills.
Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN).
Experience with core services such as File & Print, NTFS permissions, and GPOs.

Desirable

Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems.
Exposure to Azure, AWS, GCP or Hyper-V.
Experience in a Financial Services environment.
Relevant certifications (CompTIA, ITIL Foundation, MTA).

Behaviours

Highly organised and task driven.
Customer focused with strong communication skills.
Calm under pressure, adaptable and pragmatic.
A team player with a passion for problem solving and continuous learning.

Why join Castle Trust Bank?

Competitive salary
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
Hybrid working (3 days in Basingstoke)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

customer service desk jobs in winnersh, brk

Service Desk Analyst

Field Interviewer - Reading

IT Support Technician

Zara Reading Customer Experience Deputy Manager

Helpdesk Administrator

Technical Support Desk Agent

IT Service Delivery Manager

Second Line Support

Customer Support Technician

Live Event Production Manager (Full Time)

Service Desk Analyst

ZARA READING VISUAL/COMMERCIAL MANAGER

Customer Service Desk Shift Lead

Field Interviewer - Guildford

PCN Digital Transformation Administrator

Service Desk Coordinator - Maternity Cover

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

1st Line support Analyst

VodafoneThree - Service Desk Analyst

Clinic Coordinator

I want to receive the latest job alerts for customer service desk in winnersh, brk

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