Customer service technician Work, Jobs in Winnersh, Brk (with Salaries)

Customer Service Technician - Egham
Affinity Water —Staines-upon-Thames
- £41,462 - £52,389 a year
- Mentoring
- Communication skills
- Annual leave
- Employee discount
7d
Field Services Administrator
Guardsman Industries —Abingdon
- £23,175 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor Apprenticeship
Calex UK —Basingstoke
- Full-time
- Customer service
- English
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Maintenance Team Leader
Leaflike —Didcot
- £38,000 - £43,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
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4d

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Customer Service Technician - Egham

Affinity Water -
Staines-upon-Thames

Apply Now

Job details

£41,462 - £52,389 a year
7 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Mentoring
Communication skills

Full job description

A brilliant opportunity has arose to join Affinity Water as a Customer Service Technician (CST), in our Egham area.

The Role:

As a Customer Service Technician, you will be part of a team that manages the operation of Affinity Water’s below ground network, ensuring that networks are stewarded, customers are served, and water quality is preserved at all times.

You’ll play a key role in serving our customers, providing a quality customer experience that meets customers’ expectations every time.

What you'll be doing:

Investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us.
Help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.
Help to steward our networks, planning and executing network isolation's to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets.
As you build your expertise, you’ll ensure Affinity Water are able to make well-informed, efficient and cost-effective decisions on the operation, repair and maintenance of the network.

What you’ll need:

A good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.
Excellent communication skills and a customer-centric approach, always striving to go the extra mile for your customers.
You will need a full/Clean manual UK driving licence to travel between sites and offices.

Recruitment Process:

Closing date: 13/07/2026

Benefits:

Salary: Base salary = £41,462 + Flex Allowance: £5,045

Standby: 1 in 6 rotation = £5,882 (Separate payment on top of salary)

Total Package: £52,389

Benefits:

£52,389 (salary dependant on skills and experience)
Company Van
Stand By Rotation: 1 in 6
Hours of work: 08:00am - 16:00pm (Mon - Thurs) 08:00am - 15:30pm (Friday)
Competitive salary dependant on skills and experience

Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets through our Tap4Perks scheme
Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

Apply Now

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customer service technician jobs in winnersh, brk

Customer Service Technician - Egham

Field Services Administrator

Customer Service Advisor Apprenticeship

Maintenance Team Leader

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A brilliant opportunity has arose to join Affinity Water as a Customer Service Technician (CST), in our Egham area.

Disability Confident

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