Senior customer service representative Work, Jobs in Winnersh, Brk (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Senior Direct Payments Officer
Wokingham Borough Council —Wokingham
- £31,537 - £35,413 a year
- Full-time
- Computer literacy
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Sales and Events Coordinator @ Millbridge Court
Dearborn Studio —Frensham
- Up to £34,000 a year
- Weekend availability
- Bar
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Operations Director
BaxterStorey UK —Earley
- Full-time
- Sales
- Hotel
- Business development
- Employee assistance programme
- Employee discount
Quick apply
Senior Sales Development Representative (outbound)
The Electric Car Scheme —Hayes
- £50,000 - £60,000 a year
- Hybrid work
- CRM software
- Business development
- Communication skills
Quick apply
Home Admissions Officer
Buckinghamshire New University —High Wycombe
- £29,588 - £33,002 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Recruiting
- Organisational skills
- Annual leave
- Employee discount
15h
HPE POD (Modular Data Center Solutions)
Hewlett Packard Enterprise —Winnersh
- Full-time
- Computer Science
- Sales
- Engineering
HPC Senior Technology Consultant
Hewlett Packard Enterprise —Winnersh
- Full-time
- Computer Science
- Maintenance
- No degree
5d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
13d
Senior Account Representative
Smith Global Services UK Ltd. —Maidenhead
- Full-time
- Hybrid work
- English
- Business development
- Annual leave
Quick apply
Senior Business Analyst
LGC Group —Guildford
- Full-time
- Remote
- Analysis skills
- Agile
- Business
Quick apply
4d
Junior Sales Assistant
Berkeley Group —Cookham
- Weekend availability
- CRM software
- Customer service
- Computer literacy
- Annual leave
Quick apply
General Manager
Hastings Road —Ealing
- £50,000 a year
- Weekend availability
- Sales
- Customer service
- Continuous improvement
Quick apply
5d
Operational Support Officer
HM Courts & Tribunal Service —Aldershot
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
General Manager
The Green —Southall
- £50,000 a year
- Weekend availability
- Sales
- Customer service
- Continuous improvement
Quick apply
5d
System Detail Specialist (Lead System Engineer)
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Work from home
Sales Development Representative (SDR)
Creative Purpose Agency —Guildford
- £28,000 - £35,000 a year
- Part-time
- Business development
- Organisational skills
- In-person
Quick apply
Head of Human Resources - Grosvenor
The Rank Group —Maidenhead
- Hospitality
- Team management
- Human resources
Quick apply
Graduate SDR - Guildford (HF1352575)
Flourish —Guildford
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Communication skills
Quick apply
7d
Senior Product Assurance Manager
Astroscale —Didcot
- £60,000 - £94,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Quality control
- Travel
- Life insurance
- Sick pay

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senior customer service representative jobs near winnersh, brk

Senior Customer Success Manager

Rocket Software -
Newbury

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Job details

Full-time

Qualifications

Client engagement
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Databases
Bachelor's degree
Partnership building
Customer relationship management
Mentoring
Relationship management
Customer support
Customer interaction
Analytics

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

senior customer service representative jobs in winnersh, brk

Senior Customer Success Manager

Senior Direct Payments Officer

Sales and Events Coordinator @ Millbridge Court

Operations Director

Senior Sales Development Representative (outbound)

Home Admissions Officer

HPE POD (Modular Data Center Solutions)

HPC Senior Technology Consultant

Deputy Chief People Officer

Senior Account Representative

Senior Business Analyst

Junior Sales Assistant

General Manager

Operational Support Officer

General Manager

System Detail Specialist (Lead System Engineer)

Sales Development Representative (SDR)

Head of Human Resources - Grosvenor

Graduate SDR - Guildford (HF1352575)

Senior Product Assurance Manager

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