TikTok Live Moderator & Customer Service Advisor (Remote)
Location: Remote
Contract Type: Zero Hours Contract
Hours: Between 3:00pm and 11:00pm, Monday to Sunday
Maximum Hours: Up to 40 hours per week
About the Role
Founded in London and now situated in the beautiful countryside of Cheshire, Valentte is on a mission to become the UK's number one home fragrance brand. As we continue to grow, we're looking for talented people to help us connect with our customers.
We're seeking a confident, customer-focused individual to join our team as a TikTok Live Moderator & Customer Service Advisor.
This is a varied role combining customer service responsibilities with live social media moderation. You'll play an important part in delivering an excellent customer experience across multiple channels, including telephone, email, and TikTok Live.
As part of the role, you'll help moderate our TikTok Live sessions, engage with viewers, answer questions, and ensure a positive and welcoming environment for our online community.
Key Responsibilities
Customer Service
- Respond to customer enquiries via telephone and email.
- Provide friendly, professional, and accurate advice to customers.
- Resolve customer issues efficiently and escalate where necessary.
- Maintain detailed records of customer interactions.
- Deliver a consistently high standard of customer care.
TikTok Live Moderation
- Moderate TikTok Live sessions in real time.
- Respond to viewer questions and comments.
- Enforce community guidelines and remove inappropriate content where required.
- Support hosts during live broadcasts.
- Identify common customer questions and provide accurate information.
- Help create a positive, engaging, and safe environment for viewers.
About You
We're looking for someone who:
- Has excellent written and verbal communication skills.
- Is confident speaking with customers over the phone.
- Is comfortable working in a fast-paced online environment.
- Has strong attention to detail and good judgement.
- Can remain professional when handling challenging situations.
- Is reliable, organised, and able to work independently.
- Has a good understanding of social media platforms, particularly TikTok.
Desirable
- Previous customer service experience.
- Experience moderating live streams, social media communities, or online forums.
- Experience using CRM or customer support systems.
What We Offer
- Fully remote working.
- Flexible shifts between 3:00pm and 11:00pm.
- Opportunity to work up to 40 hours per week.
- Full training provided.
- Friendly and supportive team environment.
- A varied role combining customer service and social media engagement.
If you enjoy helping customers, thrive in a digital environment, and would like to be part of a growing brand, we'd love to hear from you.
Pay: £12.91 per hour
Benefits:
Application question(s):
- Are you able to work flexibly between 3pm and 11pm Monday-Sunday?
Work Location: In person
