Reporting to: Team Leader - Community Advice Projects
Salary: £23,960 - £25,021 (pro rata) (depending on experience)
Hours: 29 per week - some out of office hours required
Term: To June 2030 (funded for 5 years through the National Lottery)
Location: Outreach and company locations across Wigan Borough
We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with people from all backgrounds, including clients who are vulnerable and distressed.
You will be a highly motivated strong team player with excellent interpersonal, organisational and time management skills, and the ability to work in a busy office environment.
You will have the ability to understand written and oral information of some complexity, have good numeracy skills, and have effective oral and written communication skills in order to liaise with clients, volunteers and external parties.
This role requires the ability to work flexibly to meet the needs of the organisation and its clients. You may need to work later evenings and occasional Saturdays, although we endeavour to keep these to a minimum.
We cover all areas of the Borough and have public facing offices in both Wigan and Leigh town centres, in addition to a number of outreaches. Our workforce is diverse and made up of both paid staff and volunteers. We are a flexible employer who cares about its people. Our team is really friendly and supportive and hold regular nights out.
Our staff have the opportunity to work hybridly (role allowing), after successful completion of a probationary period. All new staff receive a comprehensive induction and are assigned a staff ‘buddy’ to help them through their first few weeks.
We also offer:
- 34 days holiday each year (includes statutory holidays) - increases after 3 years
- Flexible working (outside of core hours)
- Auto enrolment pension - employers contribution increases to 5% after 2 years service
- Company sick pay (conditions apply)
- Training and on-going development opportunities
- Membership of a professional body as a requirement of your role
- Eye care vouchers
- Employee Assistance Programme, offering 24/7 confidential support, 365 days a year
- Death in service benefit payable to those who are in the Company pension scheme
- Access to discounted health cash plan
- On-going support through regular 1-1 meetings and annual review
Role Description:
The postholder will provide information, advice and practical support on all social welfare law matters, maintaining clear and accurate records of client interactions. They will provide support and guidance to our outreach volunteers and will attend community events and one-off advice and information sessions, some of which may be outside normal office hours, including Saturdays on occasion.
A DBS check will be required for this role. Having a criminal record will not necessarily bar you from working with us. We will consider job applicants on their individual merits.
You will need to be able to travel across the borough in very short time frames, therefore a driving licence and access to a vehicle are essential for this role.
Main Duties
- Provide information and advice across the range of social welfare law matters, to people visiting outreach locations, undertaking follow up in-person or telephone appointments as needed
- Use sensitive listening and questioning skills in order to understand the clients needs and capabilities, adapting your approach as needed and empowering them to take an active role in resolving their issue
- Research and explore options and implications, relaying these to the client in an appropriate way so that they can make informed decisions
- Complete benefits checks when appropriate and support clients to claim benefits, completing forms as required
- Act for the client where necessary using appropriate communication skills and channels
- Make referrals or signpost as appropriate, in order to progress the client
- Ensure that all work meets quality standards and funder requirements
- Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy
- Undertake case and outcome recording as required under CAWB, Advice Quality Standard, funder and Citizens Advice requirements
- Assist with the collection of client feedback and outcomes monitoring
- Contribute to project monitoring and development activities
- Support the development of our outreach volunteers
- Identify research & campaigns issues and submit evidence forms as required
Application Information
Closing date for applications: by 12 noon, Monday 27th July 2026 - We reserve the right to close applications sooner
Interview dates : Monday 3rd August 2026
How to apply
Visit www.cawb.org.uk/jobs to view the full Job description and download our Applicant Details form and Diversity Monitoring form
- Send the completed forms along with a recent CV and a covering letter, which explains how you meet the criteria set out in the person specification section - ‘Criteria Assessed via CV’ to [email protected]
Job Types: Part-time, Fixed term contract
Pay: £23,960.00-£25,021.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Transport links
Licence/Certification:
- Driving Licence and access to a vehicle (required)
Work Location: In person
