Senior training manager Work, Jobs in Winslow, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
6d
Head of Logistics - Events
Absolute Taste —Bicester
- Full-time
- Hospitality
- Microsoft Excel
- Contracts
Quick apply
11d
Senior HSE & Training Manager
Atlas Workplace Services —Milton Keynes
- £55,000 - £60,000 a year
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply
Office Manager
Vigilant Guardian Security Ltd —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
13d
Triage & Helpline Officer
MK Act —Milton Keynes
- £20,186.40 a year
- Part-time
- Working with children
- Bachelor's degree
- IT
- Sick pay
Quick apply
4d
Branch Manager
Alliance Automotive Group LV —Milton Keynes
- Windows
- Employee discount
Quick apply
Independent Domestic Violence Advisor (IDVA)
MK Act —Milton Keynes
- From £25,233 a year
- Full-time
- Microsoft Office
- Working with children
- Bachelor's degree
- Sick pay
Quick apply
4d
Organisational Development Consultant
Northampton General Hospital NHS Trust —Northampton
- £57,528 - £64,750 a year
- Part-time
- Hospital
- Organisational skills
10d
Senior Risk & Resilience Manager
Dominos —Milton Keynes
- Full-time
10d
OPERATIONS MANAGER
Priority Waste Limited —Bedford
- £45,000 - £55,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
8h
Senior Talent and Workforce Planning Manager
IPCI —High Wycombe
- Hybrid work
- Human resources
- Internship
- Leadership
Quick apply
7d
Regional Transport Manager
ABL 1Touch —Milton Keynes
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
6d
Head of Complex Care Commissioning
NHS Thames Valley Integrated Care Board —Oxford
- £79,504 - £91,609 a year
- Full-time
5d
Office Manager / PA
Motofix Accident Repair Centres —High Wycombe
- From £35,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Senior Business Development Manager – UK, IRELAND & CONTINENTAL EUROPE
NOJA Power —Oxford
- £70,000 - £85,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
3d
Senior Systems Manager - Data
Silverstone —Silverstone
- Full-time
- Azure
- SQL
- AWS
Quick apply
4d
Graduate Management Trainee - Milton Keynes
Enterprise Mobility —Milton Keynes
- Full-time
- Sales
- Customer service
- Bachelor's degree
Catering Supervisor
Silverstone —Silverstone
- Full-time
- Driving
- Communication skills
Quick apply
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
- £70,000 - £86,000 a year
- Full-time
- Analysis skills
- No degree
- Agile
- Employee assistance programme
- Employee discount
7d
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme

I want to receive the latest job alerts for senior training manager in winslow, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
6 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior training manager jobs in winslow, bkm

Service Delivery Manager

Head of Logistics - Events

Senior HSE & Training Manager

Office Manager

Triage & Helpline Officer

Branch Manager

Independent Domestic Violence Advisor (IDVA)

Organisational Development Consultant

Senior Risk & Resilience Manager

OPERATIONS MANAGER

Senior Talent and Workforce Planning Manager

Regional Transport Manager

Head of Complex Care Commissioning

Office Manager / PA

Senior Business Development Manager – UK, IRELAND & CONTINENTAL EUROPE

Senior Systems Manager - Data

Graduate Management Trainee - Milton Keynes

Catering Supervisor

Continuous Improvement Manager

Senior Admin Lead

I want to receive the latest job alerts for senior training manager in winslow, bkm

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected