Job Introduction
Are you an organised and proactive administrator who thrives in a fast-paced environment? Do you enjoy providing excellent customer service and ensuring everything runs smoothly behind the scenes?
We're looking for an Administration Assistant to join our friendly Sexual Health Service team based in Chester. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys variety, takes pride in delivering high-quality support, and wants to contribute to a service that positively impacts local communities.
About the role
As an Administration Assistant, you'll play a key role in supporting the day-to-day operations of the service, helping patients navigate their journey from referral through to consultation and discharge. You'll work closely with clinical and management teams to ensure administrative processes are delivered efficiently and professionally.
Your responsibilities will include:
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Managing patient appointments and maintaining electronic patient records
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Providing a professional and welcoming reception service
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Handling telephone and email enquiries with excellent customer care
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Updating patient information accurately and confidentially
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Supporting referral processes and clinic administration
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Producing correspondence and administrative documentation
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Assisting with service audits, reporting, and data collection
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Supporting communication, marketing, and patient feedback initiatives
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Ordering supplies and supporting general office administration
About you
We're looking for someone who is:
✅ Organised, efficient and able to prioritise a busy workload
✅ Confident using Microsoft Office, including Word, Excel and PowerPoint
✅ An excellent communicator with strong written and verbal skills
✅ Customer-focused and professional when dealing with patients and colleagues
✅ Able to work independently while also being a supportive team member
✅ Adaptable, proactive and solutions-focused
✅ Comfortable handling confidential information with discretion
✅ Able to travel to community locations across Cheshire West & Chester when required
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GCSE-level education (or equivalent)
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Good IT literacy and experience using office software packages
Why join HCRG Care Group?
At HCRG Care Group, our values are simple:
Care. Think. Do.
We are committed to creating an environment where colleagues feel supported, valued and empowered to make a difference. You'll join a collaborative team where your contribution is recognised and where you'll have opportunities to develop your skills and experience within a healthcare setting.
If you're looking for a rewarding administrative position where your organisational skills can have a real impact on patient care, we'd love to hear from you.
Apply today and help us deliver outstanding support to our communities.
Package Description
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A salary of £24,853 with access to our group pension
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Free tea, coffee and milk at your base location
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Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
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Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
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Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
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Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
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An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
