Customer experience manager Work, Jobs in Wirksworth, Dby (with Salaries)

Central Sales - Group Sales Advisor
YHA England & Wales —Matlock
- £25,200 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
1d
Operations Manager
Joseph Ash —Chesterfield
- £60,000 - £65,000 a year
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
Deputy Manager
Iceland —Matlock
- £34,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Assistant Branch Manager
Alliance Automotive Group LV —Matlock
- Windows
- Employee discount
Quick apply
10d
Commercial Programme Manager
bfpeople —Derby
- £65,000 - £75,000 a year
- Full-time
- Business development
- Project management
- In-person
Quick apply
3d
Museum Manager
Peak District Mining Historical Society —Matlock
- £24,000 - £26,000 a year
- Part-time
- Management
- Social media management
- Customer service
- Free parking
- Annual leave
Quick apply
Client Relationship Manager/Team Leader
Citipost Mail —Alfreton
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Work from home
- Life insurance
Quick apply
3d
Shift Manager
Iceland —Matlock
- £11.60 - £12.71 an hour
- Full-time
- Retail management
- Employee discount
- Referral programme
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Operations Manager - Bershka Sheffield
INDITEX —Sheffield
- Full-time
- Employee discount
Quick apply
Starbucks Area Manager
EG Group —Derby
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Leadership
- Annual leave
- Employee assistance programme
Customer Relationship Manager
DHL —Derby
- Communication skills
- Annual leave
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Change Manager (Chesterfield & Spalding)
Gist Limited —Chesterfield
- Up to £55,000 a year
- Full-time
- Project management
- Continuous improvement
- Warehouse experience
- Annual leave
- Employee assistance programme
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
1d
Customer Service Coordinator (Sales Administrator)
DS Smith —Belper
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Senior Internal Communications Business Partner
East Midlands Railway —Derby
- £40,000 a year
- Hybrid work
- English
- Microsoft Office
- Employee discount
- Flexible schedule
7d
Customer Advisor
Boots —Bakewell
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount

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Central Sales - Group Sales Advisor

YHA England & Wales
Matlock

Apply Now

Job details

Full-time | Fixed term contract
£25,200 a year
1 day ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Numeracy
IT
Communication skills

Full job description

Group Sales Advisor

Hybrid - Home working with 2 days per week at Head Office (DE4 3YH)

Fixed term – July 2026 to July 2027

Full time, 37.5 hours per week

£25,200 per annum

A fantastic opportunity has arisen to join our Central Sales team as a Group Sales Advisor.

As a Group Sales Advisor, you will be the first point of contact for group customers, delivering exceptional service while actively converting enquiries into sales. You will manage a high volume of incoming calls, emails and group web enquiry forms, guiding each customer from initial interest through to provisional booking with confidence and pace.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHA’s staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Group Sales Advisor?

Taking ownership of group sales enquiries via phone, email, and online channels
Actively converting leads into bookings, maximising every sales opportunity
Delivering a high-volume, high-quality sales service with pace and accuracy
Building strong customer relationships to encourage repeat business and loyalty
Promoting YHA hostels and services, confidently upselling and tailoring offers
Following up all enquiries promptly to maximise conversion rates from enquiries to bookings
Using sales techniques, scripts, and KPIs to consistently achieve targets
Handling customer queries professionally, including during unexpected disruptions
Maintaining accurate customer records and data to support reporting and performance monitoring

What Skills and Experience do you need to be a Group Sales Advisor?

Essential

Good numeracy and literacy skills (with a particular focus on written communication) and the ability to process information accurately.
Strong sales focus with proven ability to work to targets and convert enquiries to bookings.
Excellent IT skills - it would be advantageous to have previous experience of Microsoft Outlook, Excel, Word, and Teams (as these are all used in the role). We also operate a reservations system so previous experience of reservations would be of benefit.
Able to build rapport with customers and colleagues through different communications styles such as email and telephone.
Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

Desirable

Experience of working as part of a team, working well with others, and building working relationships quickly as well as being able to work well independently.
Proven ability of managing varying pressures and handling difficult situations.
Experience working in a sales environment or within a call centre environment.
Knowledge of YHA and its customer base would be advantageous, but not essential.

Our current office opening hours are 9am to 5pm, Monday to Friday. We will require flexibility to work as required to cover telephone opening hours, this may include occasional Saturdays and Bank Holidays.

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email [email protected]

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal

If you require reasonable adjustments during the recruitment process, please get in touch by emailing [email protected].

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Group Sales Advisor

Apply Now

Refine Your Search

customer experience manager jobs in wirksworth, dby

Central Sales - Group Sales Advisor

Operations Manager

Deputy Manager

Assistant Branch Manager

Commercial Programme Manager

Museum Manager

Client Relationship Manager/Team Leader

Shift Manager

Customer Success Manager

Customer Experience Manager (CXM)

Operations Manager - Bershka Sheffield

Starbucks Area Manager

Customer Relationship Manager

AI Product Manager

Change Manager (Chesterfield & Spalding)

Senior Customer Success Manager

Customer Service Coordinator (Sales Administrator)

Referrals Coordinator

Senior Internal Communications Business Partner

Customer Advisor

I want to receive the latest job alerts for customer experience manager in wirksworth, dby

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