Defect manager Work, Jobs in Wirral, Msy (with Salaries)

Performance Team Leader (Wirral)
Go North West —Birkenhead
- Supervising experience
- IT
- Communication skills
- Annual leave
10d
Resident Liaison
LIVINGWAY —Liverpool
- £27,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
1d
Production Manager
Dover Precision Components —Ellesmere Port
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Management
Engineering Manager
Marlin Industries —Wrexham
- £57,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Flexitime
Quick apply
Group Purchasing Manager
Tangerine Group —Lytham
- Up to £65,000 a year
- Microsoft Powerpoint
- IT
- Business
14d
Stock Condition Surveyor - EPC Assessor
Impart Links —Wrexham
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Contracts Manager
COLAS ROADS UK —Chester
- £60,000 - £65,000 a year
- Civil engineering
- Data analysis skills
- Maintenance
- Annual leave
- Employee discount
Contracts Manager
Watkin Jones —Chester
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Quick apply
QA Manager
Tangerine Group —Lytham
- Up to £40,000 a year
- Monday to Friday
- Bachelor's degree
- IT
- Time management
11d
Waste Water Supervisor
GL Telecoms Ltd —Liverpool
- £40,000 - £55,000 a year
- Full-time
- Civil engineering
- Management
- Microsoft Office
Quick apply
3d
Assistant Building Surveyor - Birkenhead
Construo —Birkenhead
- £24,000 - £28,000 a year
- Full-time
- Travel
- IT
- Communication skills
Site Supervisor MEP
Kimpton —Bromborough
- Microsoft Office
- Supervising experience
Quality Manager
Wates —Wigan
- Construction
5h
Head Office Cleaner
GreenThumb —St. Asaph
- £20,038 a year
- Part-time
Quick apply
4d
Passive Fire Engineer - Nationwide / Field Based
HSL Compliance Limited —Warrington
- £40,000 - £42,000 a month
Quick apply
Lining Manager
Thermatic Group —Deeside
- Overtime
- Organisational skills
- Contracts
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
1d
Assistant General Manager
JDGYMS —Liverpool
- Full-time
- Management
- Employee discount
Quick apply
Health Visitor
Mersey Care NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- Communication skills
Field Service Manager
Stannah —Liverpool
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
18h
Project Manager
The Riverside Group —Widnes
- £65,492 a year
- Full-time
- In-person
- Leadership
- Communication skills
1d

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Performance Team Leader (Wirral)

Go North West -
Birkenhead

Apply Now

Job details

10 days ago

Benefits

Annual leave
Company pension

Qualifications

Logistics
Supervising experience
IT
Communication skills

Full job description

Birkenhead

We are looking for a Performance Team Leader to lead the Operational Control Centre (OCC) for Wirral, providing guidance, direction, coaching, and support to ensure the effective delivery of operational performance across the Liverpool City Region bus network.

The role will oversee the activities of OCC Controllers and On-Street Supervisors, ensuring the safe, reliable, and punctual operation of bus services throughout the network. The postholder will play a key role in supporting the delivery of franchised bus services in line with Liverpool City Region Combined Authority (LCRCA) requirements, contractual obligations, and customer expectations.

This position requires flexibility in working hours to provide leadership and operational support across a large-scale transport network operating on a 24/7 basis.

Main Responsibilities & Tasks

Leadership & Performance Management

Lead the team responsible for monitoring and managing bus services to ensure the provision of regular, reliable, and punctual services across the Liverpool City Region network.
Ensure services operate in accordance with LCRCA contractual requirements, minimising avoidable gaps, service bunching, early running, and performance failures through effective deployment of operational resources and technology.
Provide direct line management to OCC Controllers, and On-Street Supervisors.
Set, monitor, and deliver team objectives aligned to organisational and contractual performance targets.
Minimise contractual deductions and performance-related penalties under franchising agreements.
Monitor team performance and provide regular coaching, feedback, and development support.
Identify opportunities for continuous improvement and implement strategies to enhance productivity and operational efficiency.
Manage team rotas and resource allocation to ensure appropriate operational coverage.
Organise and lead team meetings, briefings, and performance reviews.
Support recruitment, selection, onboarding, and development of operational team members.
Develop and maintain positive and effective working relationships across all operational departments.

Operational Oversight and Control

Ensure the team is able to effectively:

Supervise drivers to ensure services operate in accordance with timetables, operational standards, and company procedures.
Cover a line of the OCC rota to ensure cover across the spread of the operational day.
Utilise operational systems and technology to monitor service performance and report service quality data.
Liaise with depot and administration teams to ensure efficient utilisation of operational resources.
Work collaboratively with engineering teams to minimise service disruption resulting from vehicle defects and shortages.
Liaise with the police, highway authorities, emergency services, and Liverpool City Region Combined Authority (LCRCA) to minimise disruption during incidents, major events, road closures, and planned works.
Manage emergency situations effectively, including accidents, severe weather events, and unplanned road closures.
Ensure compliance with Drivers’ Hours Regulations, Health & Safety legislation, and all relevant transport regulations.
Produce clear, accurate, and concise records of operational decisions and significant events.
Support customer service activities, including investigating and responding to customer enquiries, comments, and complaints.
Undertake any other duties as reasonably required by the Performance Manager.

Knowledge & Experience Requirements

Essential

Demonstrable experience in operational supervision within a transport, logistics, or service delivery environment.
Target-driven with a strong focus on achieving operational and contractual performance standards.
Excellent communication skills, both written and verbal.
Strong IT skills with the ability to utilise operational systems and emerging technologies.
Ability to write reports, records, and professional correspondence clearly and accurately.
Proven ability to assess situations quickly and make effective decisions under pressure.
Strong understanding of relevant legislation, operational procedures, and performance management principles.
Ability to effectively coordinate people, resources, and activities to maximise operational performance.
Excellent problem-solving skills and ability to use initiative.

Effective listener with the ability to build positive working relationships and treat others with respect.
Strong knowledge of the Liverpool City Region bus network and key transport corridors

Desirable

Understanding of franchised bus operations and contractual performance frameworks.
Experience working within a control room, transport operations, or service regulation environment.

Salary & Hours

Competitive salary
38 hours per week

Role Details

Primary place of work – Birkenhead Bus Depot, CH41 8ES

Benefits

25 days of annual leave per year plus public holidays
Employee benefits and discount application access to hundreds of high street stores
Employee workplace pension scheme
Various other workplace benefits including the ability to buy/sell annual leave, long service recognition and many others

How to apply

Please send your CV and cover letter to [email protected] before Friday 10th July 2026

Apply Now

Refine Your Search

defect manager jobs in wirral, msy

Performance Team Leader (Wirral)

Resident Liaison

Production Manager

Engineering Manager

Group Purchasing Manager

Stock Condition Surveyor - EPC Assessor

Contracts Manager

Contracts Manager

QA Manager

Waste Water Supervisor

Assistant Building Surveyor - Birkenhead

Site Supervisor MEP

Quality Manager

Head Office Cleaner

Passive Fire Engineer - Nationwide / Field Based

Lining Manager

Assistant General Manager

Health Visitor

Field Service Manager

Project Manager

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