Learning and development leader Work, Jobs in Wirral, Msy (with Salaries)

Call Centre Trainer
Sureserve —Liverpool
- £30,000 - £34,000 a year
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Internal Engagement and Events Partner
Forge Holiday Group Ltd —Chester
- Up to £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- AI
Quick apply
12d
Team Leader
Home Bargains —Flint
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
Deputy Headteacher
Utopia Independent Special School —Birkenhead
- £39,079.00 - £52,518.91 a year
- Full-time
- English
- Working with children
- Driving
Quick apply
10d
Bank Exam Invigilator
The City of Liverpool College —Liverpool
- £15.60 an hour
- Temporary
- Computer literacy
- English
- Organisational skills
Quick apply
Demolition Administration and Compliance Manager
Rhodar Industrial Services Ltd —Warrington
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
9d
SSC Professional Qualifications Administrator
BDO —Liverpool
- Full-time
- Microsoft Excel
- IT
Deputy Manager
Anchor —Birkenhead
- £36,500 a year
- Day shift
- Employee discount
Deputy Headteacher
Birchwood children's services —Warrington
- £45,000 - £50,000 a year
- Full-time
- Bachelor's degree
- In-person
- Care plans
Quick apply
10d
Deputy Manager - Children's Services
Compassionate Care Group —Knowsley
- £37,500 - £40,000 a year
- Full-time
- Supervising experience
- Working with children
- Employee assistance programme
Quick apply
8d
Commissioning Officer
St Helens Borough Council —St Helens
- £44,075 - £46,142 a year
- Analysis skills
- Negotiation
4d
Process Manufacturing Tutor
Cogent Skills —Warrington
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Plumbing
- Free parking
- Health & wellbeing programme
Quick apply
9d
Hospitality Apprenticeship Trainer
Lifetime Training Group —Liverpool
- Up to £31,212 a year
- Full-time
- Remote
- Hospitality
- Management
- IT
- Annual leave
Deputy Day Opportunities Manager
HFT —Deeside
- £30,017.07 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Bank Careers and Learning Advisor - Enrolment Support
The City of Liverpool College —Liverpool
- £21.15 an hour
- Temporary
- IT
- In-person
Quick apply
Progress Leader
Halton Borough Council —Halton
- £34,434 - £36,363 a year
- Full-time
- School
8d
AM2 Assessor
The City of Liverpool College —Liverpool
- Temporary
- Business development
- First Aid Certification
- School
- Flexible schedule
Quick apply
Head of People
Velstar —Liverpool
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
Quick apply
4d
Team Leader
EG On The Move Ltd —Liverpool
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
10d
People Advisor (maternity cover) 9 months FTC
Delamere Health Ltd —Northwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Referral programme
Quick apply

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Call Centre Trainer

Sureserve -
Liverpool

Quick apply

Job details

£30,000 - £34,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave
Car scheme

Qualifications

Continuous improvement
Organisational skills
Business coaching

Full job description

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:
This is an exciting opportunity to join Sureserve during the growth of our existing Contact Centre function. Designed to deliver responsive, high‑quality services to social landlords, local authorities, and the residents they support, the Contact Centre plays a critical role in our customer promise.

As Contact Centre Trainer & Quality Coach, you will be responsible for developing advisor capability through effective training, quality assurance, and coaching. You will design and deliver onboarding and ongoing training, complete quality assessments across all contact channels, and provide targeted coaching to drive performance improvement and a consistently positive customer experience.

Working closely with Team Leaders and operational stakeholders, you will use insight from quality reviews, customer feedback, and performance data to shape learning interventions and embed best practice across the Contact Centre.

Key Responsibilities:

Design and deliver induction and onboarding programmes for new Contact Centre Advisors
Deliver ongoing training, refresher sessions, and upskilling activity aligned to performance and quality outcomes
Carry out quality assurance checks across calls, emails, and digital channels in line with agreed frameworks and standards
Provide clear, constructive feedback and one-to-one coaching based on QA outcomes and performance trends
Identify common quality themes and capability gaps, recommending targeted training or process improvements
Create, maintain, and update training and quality documentation, scripts, and learning materials
Evaluate the effectiveness of training and coaching interventions using performance data, QA results, and feedback
Support advisors during nesting and probationary periods, providing additional coaching and guidance as required
Ensure training content and quality standards reflect current processes, systems, compliance, and regulatory requirements
Support contract mobilisation activity by delivering training and quality frameworks aligned to new services and clients
Work collaboratively with Team Leaders and operational teams to support continuous improvement across the Contact Centre

Skills & Experience

Proven experience in a contact centre training, quality, or coaching role

Strong facilitation and coaching skills, with the ability to engage and motivate advisors
Experience conducting quality assessments and providing structured, developmental feedback
Ability to translate performance and quality data into effective learning interventions
Strong organisational skills with the ability to manage multiple priorities
Confidence working with contact centre systems, processes, and KPIs
Excellent communication, problem‑solving, and stakeholder engagement skills
A strong focus on delivering high‑quality customer experiences

Desirable:

Experience in a customer‑focused or social housing environment
Experience designing blended learning or e‑learning content
Experience using CRM and contact centre platforms

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

£30,000-£34,000 depending on experience
Contributory pension scheme
Life assurance
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact [email protected].

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.

Work Location: In person

Quick apply

Refine Your Search

learning and development leader jobs in wirral, msy

Call Centre Trainer

Internal Engagement and Events Partner

Team Leader

Deputy Headteacher

Bank Exam Invigilator

Demolition Administration and Compliance Manager

SSC Professional Qualifications Administrator

Deputy Manager

Deputy Headteacher

Deputy Manager - Children's Services

Commissioning Officer

Process Manufacturing Tutor

Hospitality Apprenticeship Trainer

Deputy Day Opportunities Manager

Bank Careers and Learning Advisor - Enrolment Support

Progress Leader

AM2 Assessor

Head of People

Team Leader

People Advisor (maternity cover) 9 months FTC

I want to receive the latest job alerts for learning and development leader in wirral, msy

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