service desk Work, Jobs in wirral (with Salaries)

IT Support Apprentice
QA Apprenticeships —Liverpool
- £18,000 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
6d
Customer Service Lead
Dr Rez Dental —Liverpool
- From £14.50 an hour
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
8d
Service Desk Assistant
Movida UK Limited —Liverpool
- £27,000 - £29,120 a year
- Full-time
- Customer service
- English
- Presentation skills
- Gym membership
- Sick pay
Quick apply
2d
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
6d
Receptionist (part time)
Infopro Digital Services Limited —Ellesmere Port
- Part-time
- Microsoft Office
- Organisational skills
- Front desk
Quick apply
3rd Line Support Engineer
MCS Group —Ormskirk
- From £45,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Work from home
Quick apply
Receptionist & Admin Assistant
Sefton Council —Bootle
- £25,583 - £25,989 a year
- Full-time
- Customer service
10d
Support Desk
ITAS —Mold
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
7d
IT Service Desk Analyst
Artifex Interior Systems Limited —Liverpool
- Full-time
- IT
- Communication skills
Quick apply
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Technical Coordinator
Compliance Chain —Liverpool
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Store Administrator
Stokers Ltd —Chester
- £26,440 a year
- Weekend availability
- Customer service
- Administrative experience
- IT
- Free parking
- Health & wellbeing programme
Quick apply
1d
Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
7d
Director of the Customer Hub
The Riverside Group —Liverpool
- Full-time
- Customer service
- Analysis skills
- Communication skills
IT Support Technician
MyCardium AI —Liverpool
- £28,000 - £30,000 a year
- Full-time
- Microsoft Access
- Windows
- Computer networking
- Life insurance
Quick apply
3d
Hire / Sales Controller
Selwood Limited —Liverpool
- £35,010 a year
- Microsoft Outlook
- Sales
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
Climax Studios —Liverpool
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply

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service desk jobs near wirral

IT Support Apprentice

QA Apprenticeships -
Liverpool

Apply Now

Job details

Full-time
£18,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Referral programme

Qualifications

Customer service
GCSE
IT support
IT
Communication skills

Full job description

About Slater and Gordon:

Do you want to begin an exciting career at one of the UK’s leading consumer law firms? At Slater and Gordon, they are constantly looking for emerging talent and due to the success of their current and former apprentices they are once again looking to expand the team with a new IT Support Apprentice.

Slater and Gordon is one of the UK's leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law, wills, tax, trusts and probate, and disputes. Their reputation is built on the range of expertise offered by specialist lawyers across all areas of law. Their mission is to provide high quality, technology-driven legal services to all consumers.

About the role:

The IT department manages all technology in the business, including infrastructure, software and hardware. The team plays a key role in driving technological improvements across the business and ensuring that the business remain at the forefront of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business.

Please note:

All applicants must to be willing to work from the Manchester Office on occasion to attend training and to cover holidays and absence. You will need to be in the office and ready to start work no later than 9am as well as being willing to cover the 8am - 4pm as needed.

Responsibilities:

Deliver excellent customer and technology services via the Service Desk channels
Use service monitoring tools to aid problem solving and service delivery
Use automation where possible to support the automatic resolution or mitigation of issues
Support, develop and co-ordinate the effective functioning of business applications
Contribute to the planning of application scalability, configuration changes and releases
Providing virtual support for staff working remotely as well as on-site.
Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
Handle escalated Service Desk tickets, incident management and service requests as appropriate
Contribute to and resolve escalated customer, supplier, and vendor issues
Develop and demonstrate an understanding of customer and business needs
Participate and assist in driving the knowledge management process
Participate in IT related projects
Assist with the creation, distribution, and analysis of operational, business and financial reporting
Contribute to the production of IT support documentation as part of knowledge base

Desirable skills:

Good communication skills
Excellent customer service skills
Basic level of IT knowledge and general IT skills
Excellent time/task management skills
Good problem-solving skills
Can manage a varied and unpredictable workload
Pro-active approach to tasks
Can work as part of a team but also autonomously with minimal supervision when required
Able to make decisions (with support when required)
Ability to deal with difficult customers and provide a satisfactory outcome in an efficient and polite manner

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 35 hours per week, Monday to Friday, 9am – 5pm

Benefits:

25 days holiday allowance plus bank holidays
Buy and sell annual leave up to 5 days
Employee referral scheme
Group incentive plan (discretionary annual bonus scheme)
Aviva Digicare+ Workplace App providing you with services including annual health checks, access to digital GP’s, mental health consultations, 2nd medical opinions and more
BUPA cover after 1 years’ service
Employee assistance programme where you can access free webinars for stress awareness and counselling sessions
Group income protection which will support you with an income if you are unable to work long term, as a result of an illness or injury.
Health and wellbeing programme and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
Life assurance cover
Workplace pension, 5% once probation is passed
Benefits hub providing discounts in over 700 services including cinema tickers, food & drink, travel and high street stores
Dental insurance
Free legal help and discounted lawyer led legal services

Future prospects:

Slater & Gordon are committed to helping their former apprentices reach their full potential through continuous training and development on successful completion of their apprenticeship. They offer their former apprentices the opportunity to move ahead in their career to enable them to meet their professional goals.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

service desk jobs in wirral

IT Support Apprentice

Service Desk Analyst

Customer Service Lead

Service Desk Assistant

Junior IS Support Analyst

Receptionist (part time)

3rd Line Support Engineer

Receptionist & Admin Assistant

Support Desk

Service Desk Analyst

Service Desk Manager

IT Service Desk Analyst

1st line Service Desk Agent

Technical Coordinator

Store Administrator

Deskside Support Engineer (Liverpool)

Director of the Customer Hub

IT Support Technician

Hire / Sales Controller

IT Support Technician

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