(PLEASE READ THROUGH THE JOB DESCRIPTION AND ONLY APPLY IF YOU HAVE THE RELEVENT EXPERIENCE)
Company Overview
Spotless Commercial Cleaning UK LTD is dedicated to delivering top-tier commercial cleaning services across the home counties. Our mission is to ensure our clients' environments are spotless, safe, and welcoming, reflecting our commitment to excellence and professionalism.
Summary
We are seeking a Operations manager and Team Leader to join our dynamic team based in our local office in Wisbech, this role is vital in maintaining our high standards of cleanliness and leading our cleaning teams to success. Your contribution will help uphold our company's reputation for quality service.
Responsibilities
- The Operations manager is responsible for leading, training, and supporting cleaning teams to ensure client sites are maintained to the highest standards of cleanliness, hygiene, and safety. This is a hands-on role where the supervisor is expected to step in and carry out cleaning duties when necessary, ensuring seamless service delivery to clients.
- Must be computer literate
- Able to interview candidates
- Carry out audits
- Carry out ocasional window and carpet cleaning (training will be given)
Team Supervision & Leadership
· Supervise and coordinate daily activities of cleaning staff across assigned sites.
· Prepare and manage rotas, ensuring cover for staff absences, holidays, or emergencies.
· Lead by example by stepping in to carry out cleaning duties when required.
· Monitor staff performance with regular checks and provide coaching and feedback.
· Maintain clear communication with team members through daily briefings and updates.
Training & Development
· Deliver training and refreshers for new and existing staff on cleaning standards, use of machinery, COSHH, PPE, and site-specific procedures.
· Carry out on-the-job demonstrations and mentoring for staff.
· Keep accurate records of training delivered and staff competency.
Operational Delivery
· Ensure all areas (offices, washrooms, kitchens, communal areas, reception, corridors, etc.) are cleaned to specification.
· Oversee and support deep cleaning schedules, including carpets, toilets, glass, screens, counters, and high-level dusting.
· Step in to perform cleaning tasks when staff are unavailable, during peak demand, or when standards need immediate improvement.
· Carry out regular site inspections to ensure quality and resolve any issues promptly.
· Manage stock levels of cleaning products and consumables, ensuring availability at all times.
· Liaise with clients to address service requirements, feedback, and improvements.
Health, Safety & Compliance
· Ensure compliance with Health & Safety policies, risk assessments, and COSHH regulations.
· Enforce safe use of equipment, PPE, and cleaning substances.
· Conduct site safety checks, toolbox talks, and regular refresher training.
· Record and report all accidents, near misses, and hazards, ensuring corrective actions are taken.
Duty of Care
· Safeguard staff wellbeing by promoting a positive, safe, and supportive working environment.
· Ensure equipment and tools are well maintained, safe, and fit for purpose.
· Protect client property, data, and confidentiality at all times.
· Demonstrate a proactive and hands-on approach, setting the standard for the team.
Job Types: Part-time, Permanent
Pay: £13.50 per hour
Work Location: In person
