Distribution operations occupations Work, Jobs in Wishing Tree, Esx (with Salaries)

Fulfilment Operations Manager
The Growth Foundation —Tonbridge
- £40,000 - £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
Quick apply
3d
Branch Manager
Keyline —Ashford
- Full-time
- Negotiation
- Employee discount
11d
Transport Controller Nights
XPO Logistics —Robertsbridge
- £33,000 a year
- Night shift
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Employee discount
Quick apply
11d
Customer Operations Manager - (B2B) - Warehouse & Fulfilment
The Growth Foundation —Tonbridge
- £40,000 - £50,000 a year
- Continuous improvement
Quick apply
Warehouse Operations Manager
zendbox —Paddock Wood
- £50,000 - £60,000 a year
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
Quick apply
Duty Manager
LKQ Corporation —Eastbourne
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Route Planner
Bidfood —Tonbridge
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee discount
7d
Direct Load – Solution Design Manager (F/M/D)
Rhenus SE & Co. KG —Ashford
- Full-time
- Remote
- Microsoft Excel
- Sales
- English
Business Development Manager
Rhenus SE & Co. KG —Ashford
- Full-time
- CRM software
- Sales
- Microsoft Office
Transport Team Manager - Nights
Bidfood —Tonbridge
- Night shift
- Employee discount
7d

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Fulfilment Operations Manager

The Growth Foundation
Tonbridge

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
3 days ago

Qualifications

Continuous improvement
Communication skills

Full job description

Maidstone, Kent | Full-time, permanent, on-site

Our client is a scaling ecommerce fulfilment business, and they're looking for a Fulfilment Operations Manager to lead their Customer Operations function from the warehouse floor.

This is a hands-on leadership role embedded directly within the warehouse operation. You'll work side by side with Warehouse Operations, Continuous Improvement, Tech, and Customer Experience teams to make sure customers get fast, confident, solutions-focused support at every stage of their journey.

This isn't a desk job. You'll be leading from the floor, bringing energy, urgency, and ownership into the operation every day, and building a customer operations function that prevents problems before they happen.

What you'll be doing

Owning the Customer Operations function end-to-end within the warehouse
Building and leading a high-performing, accountable support team
Acting as the final escalation point for complex operational issues
Working closely with Warehouse Operations to align customer commitments with what's actually deliverable
Owning ticketing workflows, prioritisation, and escalation pathways
Driving SLA performance across response times, resolution times, and communication
Analysing customer trends and recurring issues, and partnering with Continuous Improvement to fix root causes, not symptoms
Setting KPIs and performance standards for the team, and coaching people to hit them
Supporting succession planning as the team and business grow

What we're looking for

Strong understanding of warehouse and fulfilment operations, including Goods In, Goods Out, Inventory, and Dispatch
Proven experience leading operational support or customer operations teams
Comfortable making decisions fast in a live, fast-paced operational environment
Confident balancing customer expectations against operational reality
Strong stakeholder management and communication skills
Track record of driving continuous improvement
Data-driven, and comfortable using it to spot trends and take action
At home on a warehouse floor, not just in a ticketing system

You'll know you're succeeding when

Response times and CSAT are consistently hitting target
First contact resolution is climbing and repeat issues are dropping
Your team feels supported, clear on expectations, and is growing into bigger roles
Warehouse and customer ops are working as one team, not two

If you thrive in fast-paced operational environments, take ownership without being asked, and want to build something rather than just manage it, we'd like to hear from you.

This is an on-site role, so you'll need to be able to commute to the warehouse daily.

If you haven't heard back from us within two weeks, unfortunately due to the high volume of applications we receive, we're not able to respond to every applicant.

Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation, or age.

Quick apply

Refine Your Search

distribution operations occupations jobs in wishing tree, esx

Fulfilment Operations Manager

Branch Manager

Transport Controller Nights

Customer Operations Manager - (B2B) - Warehouse & Fulfilment

Warehouse Operations Manager

Duty Manager

Route Planner

Direct Load – Solution Design Manager (F/M/D)

Business Development Manager

Transport Team Manager - Nights

I want to receive the latest job alerts for distribution operations occupations in wishing tree, esx

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