Change manager Work, Jobs in Wisley, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Project and Change Manager
Bupa —London
- From £70,000 a year
- Full-time
- Azure
- Project management
- Agile
- Annual leave
- Work from home
Quick apply
3d
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
10d
Senior Schools Engagement Manager
WWF —Woking
- £45,167 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Teaching
- Annual leave
9d
Change Manager (fixed term contract)
Blick Rothenberg —London
- Full-time
- Project management
- Communication skills
Quick apply
8d
Domestic Abuse Perpetrator Case Manager (Behaviour Change Programme)
Interventions Alliance Limited —Woking
- £31,295 a year
- Full-time
- Microsoft Access
- Microsoft Office
- No degree
- Store discount
- Employee discount
Quick apply
Manager, Change Management - London
Gate One —King's Cross
- Hybrid work
- Communication skills
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Climate Change and Sustainability Manager
Thames Water Utilites —Reading
- Up to £90,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- No degree
- Annual leave
Senior Manager - Change Management
Kuoni Tumlare —London
- Full-time
- Hybrid work
- Hospitality
- English
- Bachelor's degree
Quick apply
1h
Senior Change Manager
Imperial College London —White City
- £69,365 - £79,257 a year
- Full-time
- Annual leave
5h
Change Manager - QSCP
Haleon —London
- Full-time
- Communication skills
Operational Change Manager
Broadridge —London
- Full-time
- APIs
- Communication skills
13d
Change Manager
FDM Group —London
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Banking
- Annual leave
Transformation Change Manager- Customer Availability
Primark —Reading
- No degree
- Agile
- Communication skills
Project Manager (South)
ISS Facility Services —Weybridge
- Analysis skills
- Project management
- Agile
Quick apply
13d
Project Manager [Infrastucture Change]
Network Rail —Blackfriars Station
- £46,701 - £55,411 a year
- Full-time
- Annual leave
6d
Assistant Manager
Nandos —Addlestone
- Up to £36,828 a year
- Full-time
- Management
- Employee discount
- Referral programme
Team Manager- Change Project
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
8d
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
13d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

change manager jobs in wisley, sry

Customer Service Manager

Project and Change Manager

Programme Manager (Contract)

Senior Schools Engagement Manager

Change Manager (fixed term contract)

Domestic Abuse Perpetrator Case Manager (Behaviour Change Programme)

Manager, Change Management - London

Client Engagement Manager

Climate Change and Sustainability Manager

Senior Manager - Change Management

Senior Change Manager

Change Manager - QSCP

Operational Change Manager

Change Manager

Transformation Change Manager- Customer Availability

Project Manager (South)

Project Manager [Infrastucture Change]

Assistant Manager

Team Manager- Change Project

Senior Customer Experience Manager

I want to receive the latest job alerts for change manager in wisley, sry

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